Customer Service Sales Associate
Resume:
Hello
I’m Savanna Jernigan
Jacksonville, Florida 32218
********.*********@*****.***
Skills
• Medical Administrative Assistant • Medical Terminology • Medical Transcription • Patient Processing Patient Registration • Medical Records Management • Check In • Check Out • Data Entry • Release of Information HIPAA Compliance • Medical Laws & Ethics • CMS1500 Claim Form • Billing Cycle • Claims Appeal Process Medical Billing Knowledge • Third Party Billing • Medicare • Medicaid • HMO • PPO Basic Coding Skills for ICD-10 & CPT • Insurance Verification • Anatomy & Physiology • English • Communication skills • Windows • Customer service • Phone etiquette • Organizational skills • Administrative experience • Office experience • Pet care • Medical receptionist • Epic • Clerical experience · Create and nurture a high performance work culture to meet standards for quality, deadlines, and accuracy. • Dependable team player who works collaboratively with staff to promote quality customer service. • Communicate effectively in order to promote a positive work environment. • Communication Platforms – Zoom, Teams, and Skype. • Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Type 35 WPM
Experience
June 2023 - PRESENT
Torrid, Jacksonville, FL- Retail sales associate
● Received incoming calls and delivered exceptional customer service by actively listening to customer needs.
● Engaged with customers, responded to inquiries about products, provided recommendations, selected and located the optimal product to meet customer requirements, and managed the final transaction.
● Operated the cash register, processed merchandise scanning, accepted payments, and verified the precision of the cash drawer. Managed product exchanges and returns.
● Collaborated with a team and engaged with various clientele and colleagues.
● Arranged merchandise displays on designated fixtures, including tables, gondolas, and mannequins. Organized and allocated merchandise to its designated area. March 2024 - April 2025
Baptist Health, Jacksonville, Fl - Patient Access Representative
● Scheduled patient appointments, coordinating with healthcare providers to optimize scheduling efficiency
● Educated patients on financial responsibilities, explaining billing processes and payment options
● Resolved patient inquiries and concerns regarding appointments, insurance coverage, and billing discrepancies
● Maintained electronic medical records (EMR) system accuracy by updating patient information and documenting interactions
● Managed high call volumes in a fast-paced environment while maintaining excellent customer service standards
● Coordinated with medical staff to prioritize urgent cases based on severity of condition or physician's instructions
● Performed pre-registration activities for upcoming surgeries or procedures, ensuring all necessary documentation is complete
● Ensured compliance with HIPAA regulations when handling sensitive patient information
● Participated in training sessions to stay updated on changes in policies, procedures, and insurance guidelines
● Coordinated with external agencies or organizations involved in patients' care continuum as needed August 2022 - December 2022
Teleperformance, Jacksonville, Fl - Costumer Service Representative
● Addressed inquiries, resolved complaints, and offered product information in a swift and professional manner.
● Utilized CRM software to accurately document customer interactions and update account information
● Managed difficult customers by actively listening, empathizing, and finding appropriate solutions that met both company policies and customer needs
Education
January 2021 - July 2022
Ultimate Medical Academy, Jacksonville, Fl - Associate of Science degree in Health Sciences
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