Customer Service Home Care
Resume:
Esmeralda K. Chikoti
Tacoma, WA *****************@*****.***
Experienced in customer service with an approachable personality. I have experience in problem solving skills. I have a passion to serve others. I am also an empathetic care worker, sensitive and compassionate enough to cultivate trust and offer physical and emotional support. And assist clients with physical limitations to manage everyday tasks and provide companionship and direct assistance to cognitively impaired clients.
Skills
• Personal Care & Support
• Client Documentation & Reporting
• Administrative Operations
• Teaching & Curriculum Development
• Interpersonal & Cross-cultural Communication
• Meal Prep, Housekeeping
• Microsoft Word, Excel, PowerPoint, Outlook and AI Skills Professional Experience
Home Care Aide
Family Resources Home Care, Tacoma, WA
Feb 2025 – Present
• Assisted clients with personal care, meal preparation, and daily tasks.
• Monitored client behavior and provided emotional support.
• Maintained detailed care documentation and encouraged physical activity.
• Provided transportation to medical appointments and reminders for medication. Administrator
Consulate General of Angola, New York, NY
Jul 2014 – [End Date Not Listed]
• Managed diplomatic documentation, reports, and staff accreditation.
• Coordinated with U.S. State Department and participated in international conferences.
• Oversaw leases, insurance, and visa renewals for consulate personnel. Assistant Teacher
Luanda English School, Luanda, Angola
Feb 2010 – Apr 2011
• Supported lesson planning and supervised students during class and school activities.
• Built rapport with students of diverse backgrounds. Secondary School Teacher
Various Schools, Port Moresby, Papua New Guinea
Apr 1996 – Dec 2009
• Taught English, Home Economics, and Guidance.
• Created newsletters, planned educational trips, and supervised exams.
• Integrated audio-visual tools into classroom instruction. Education & Certification
• B.A. Liberal Arts & Science (Psychology) – Mercy College, NY – May 2020
• TESL Certificate – Massey University, NZ – May 2000
• Associate Degree in Education – Kitwe, Zambia – Sept 1981
• GCE Certificate – University of Cambridge – Dec 1977
• In Progress: Communication – Tacoma Community College, WA – Expected 2023
• Caregiver Certification: 75-Hour Core Training (Dementia, Mental Health, Safety) References
• Dr. Humberto Solano Costa – 917-***-**** – ***********@*****.***
• Patricia Fox – 253-***-**** – *****@*******.***
• Chomba Hansende – 903-***-**** – *********@*****.***
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