Assistant Manager Customer Service
Resume:
Contact Information
*******@*****.***
Address
No: 297, Ashokarama rd, Ihala Bomiriya, Kaduwela.
Phone
Date of birth
Nationality
Sri Lankan
Link
ruwan. asela1 Sky ID
Skills
Teamwork
Problem-Solving
Customer service
Leadership
Handling conflict
Office administration
Languages
English /Sinhala/ Tamil / Hindi / Arabic
Intermediate
Trainings
Time management
REX system
Guests complain handling
First Aid
Problem Solving
Cost Containment
Hotelogix
Train to Trainer
Fire Fighting
PMS SYSTEM
Chemical
Budget planning
Ruwan Asela Ukwatta
Housekeeping Assistant Manager
To further enhance my skills acquired in the field of hospitality and service industry as the Executive Housekeeping Manager. (Experience 23+ years)
Experience
Executive Housekeeper *Currently working
Singhalese Sports Club
Colombo-07 (April 2023)
Cluster Assistant Housekeeping Manager
The Living Adventure Accor Hotels – Doha Qatar (Feb 2022-Feb 2023)
2022 FIFA World cup
Accommodation Sector
Housekeeping Executive
Shangri-La One Galle Face
Colombo (April 2019-Feb 2022)
Housekeeping Assistant Manager
Wyndham Hotel & Resort (pre-opening)
Doha Qatar (March 2018-March 2019)
Housekeeping Assistant Manager
Al Faisalabad Resort and Spa (pre-opening)
Saudi Arabia (July 2016-Feb 2018)
Housekeeping Supervisor
Taj Samudra Hotel Colombo (Re opening)
Colombo (Sep 2012-Oct 2014)
Housekeeping Senior Supervisor
Movenpick Tower & Suites Hotel
Doha Qatar (Jan 2010-Jan 2012)
Housekeeping Supervisor
Sofitel Dubai Jumeirah Beach Hotel (pre-opening) Dubai U.A.E (June 2009-May 2010)
Housekeeping Supervisor
Galle Face Hotel Colombo (Heritage Hotel)
Colombo (Dec 2005-May 2009)
Housekeeping Supervisor / Room Boy / Floweriest
Beach Rotana Hotel & Tower (Re opening)
Abu Dhabi (Oct 1999-Oct 2004)
Education
GCE (Ordinary ) Examination in 1994 and obtained 4 Credit Passes & 4 Simple Passes
Colombo
(January 1984-December 1994)
Hospitality Management Diploma (Online)
Started and completed in Sri Lanka.
Alison institute
Galway,
Ireland. (2023.03.02)
-SIR Baron Jayathilake College-
Achievements
Successfully completed the diploma of Hospitality Management (online)
Received an Appreciation certificate from the TRIP ADVISOR
Joined as a House Keeping Attendant in Oct 1999
And Promoted as House Keeping Supervisor (Team Leader)
Appreciation and thanking to service done at Arab.
Monetary Fund Conference Beach Rotana Hotel (UAE)
Quality reviewer for the hotel, also obtained a Certificate of Appreciation for the trusted & loyal service for 5 years at Beach Rotana Hotel (UAE).
Certificate for successfully completing the of Hotelogix training on
Front desk and housekeeping module 2022 Doha Qatar
Certificate for successful completing 2022 Doha Qatar
Guest service module
Certificate Best Manager Accor Cluster 2022 Doha Qatar
Certificate Reopening guidelines for kitchen operations 2022
Certificate Guest room cleaning fundamentals 2022
References
Mr. Palaka Perera Mr. Safraz Shehan
General Manager General Manager
Colombo Swimming Club, Colombo 03 Granbell Hotel Colombo-03
Tel: 974-********* Tel: 974-*********
**@*******************.*** ******.******@*************.**
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