Technical Support Customer Service
Resume:
Reginald Williams
*** *. ***** ***** **** Dr. ***
Lewisville, TX 75067
**************@*****.***
http://www.linkedin.com/in/reginald-williams-417ab119
Summary
Entry-Level IT Administrator work experience, specializing in IT, system administration, troubleshooting, and technical support. Adept at collaborating with diverse IT teams to identify solutions for complex technical issues. Expertise in interfacing with customers and providing user-end decisions.
Professional Skills
Microsoft Office
Microsoft Azure
CompTIA A+
Linux
Customer Service
Customer Relations
Education - North Central Texas College
Associate of Applied Science in Database Administration August 2020
Certificate in Database Management August 2020
Certification In Microsoft Azure
MyComputerCareer July 2023-January 2024
Employment History
Yelloh – Route Sales Representative January 2024-Present
Selling and delivering to customers using Yelloh company vehicles.
Identifying a customer’s needs, pitching relevant products or services.
Upsell customers by recommending accessories and promotions to increase revenue.
TruGreen - Lawn Specialist October 2021-July 2023
Meeting and staying connected with clients through the Truplan application and developing cordial relationships through weekly maintenance visits.
Identifying yard maintenance needs based on custom built services created through the sales department.
Performing routing checkups on clients’ yards.
Driving assigned daily routes
Twisted Root Burger Company -Manager/ Cook/Bartender January 2015- October 2021
Recruit, train, and supervise restaurant staff
Create employee schedules to ensure adequate staffing at all times
Handle paperwork and other administrative duties
Maintain stock levels and order supplies when necessary
Manage the budget and keep relevant statistical and financial records
Ensure that the restaurant complies with all health, safety, and licensing regulations
Handle complaints, conflicts, questions, and suggestions from restaurant patrons and employees
Follow food health and safety procedures.
Cook, clean, assist other cooks and staff and deliver food in a fast-paced environment.
Work may include operating a grill, oven, or fryer.
United States Postal Service - City Postal Carrier September 2001 – December 2014
Delivered and collected mail by varied road and weather conditions.
Maintained professional and effective public relations with customers.
Required a general familiarity with postal laws, regulations, products and geography of the area.
City of Lewisville - Park and Recreation Technician December 1999 – December 2001
Operated tractors, mowers, and other lawn equipment.
Maintained public facilities, lakes and park grounds.
Collected garbage/brush and trims of landscapes.
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