Front Desk Associate

Navneet Kaur

Regina, SK S*T *E* ***************@*****.***

Languages: English, Punjabi, Hindi

Professional Summary

Customer-focused and motivated professional with strong communication and leadership skills, seeking a Client Advisor position at a leading financial institution. Proven ability to deliver exceptional customer service, manage transactions accurately, and support team operations. Multilingual with technical aptitude and experience in fast-paced environments.

Key Skills

- Customer Service & Communication

- Cash Handling & POS Operations

- Supervisory Experience & Team Leadership

- Problem Solving & Conflict Resolution

- Time Management & Adaptability

- Computer Skills & Software Knowledge

Work Experience

Tim Hortons - Front Desk Associate & Supervisor

Regina, SK Oct 2022 - Present

- Delivered excellent customer service at the front counter, handling high-volume transactions with accuracy and speed.

- Managed point-of-sale systems, processed payments, and resolved customer concerns efficiently.

- Supervised shifts by coordinating staff schedules, delegating tasks, and ensuring smooth daily operations.

- Trained and mentored new team members, promoting company standards and team performance.

- Maintained a clean, organized environment, ensuring compliance with health and safety standards.

- Recognized for leadership, reliability, and ability to foster positive team morale. H&M - Sales Associate

Regina, SK Sep 2023 - Present

- Organized merchandise and maintained visual appeal to enhance customer experience.

- Processed customer transactions and managed cash register with accuracy.

- Provided tailored service by identifying customer needs and offering appropriate solutions. Bimbo Bakehouse - Line Operator

Regina, SK Dec 2021 - Sep 2022

- Operated production lines, conducted visual inspections, and ensured proper labeling and packaging.

- Trained new staff on machinery and safety procedures.

- Maintained cleanliness and complied with workplace safety standards. Multi-Mode Plastics - Helper

Regina, SK Oct 2021 - Dec 2021

- Assisted with manufacturing processes, quality checks, and equipment operations.

- Supported team productivity by maintaining organization and efficiency. Government School - English Tutor & Teacher

India Jan 2018

- Planned and delivered English lessons to primary and secondary students.

- Encouraged student participation and assessed performance through assignments and exams. Education

Diploma in Computer Science Software Testing

Matrix College, Canada 2022

Diploma in Computer Application

Universal Institute of Management and Technology, India 2019 Senior Secondary Education

M.G Ashoka Girls Senior Secondary School, India 2017

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