Customer Service Data Entry

MYA MORRIS

Dallas, TX 817-***-**** ***********@*****.***

Professional Summary

Customer service professional with over six years of experience delivering outstanding service in fast-paced environments. Proven ability to handle customer concerns with empathy and efficiency, improve operations through effective communication, and exceed performance goals. Skilled in warehouse operations, data entry, call center support, and remote service environments. Forklift certified and OSHA-compliant. Work Experience

Remote Customer Service Representative - CVS Health (Freelance/Contract) January 2025 - Present

- Handled inbound calls and online chat inquiries from pharmacy and retail customers.

- Assisted with prescription status, product information, and billing.

- Delivered 90%+ customer satisfaction rating through efficient service. Amazon - Delivery/Customer Service Associate

January 2025 - March 2025

- Delivered packages using electric vans with care and accuracy.

- Handled phone support for delivery inquiries and issue resolution. Lowe's - Customer Service Associate

March 2024 - September 2024

- Assisted customers, restocked shelves, and maintained store organization. The Home Depot - Warehouse Operations / Customer Service July 2023 - January 2024

- Trained staff, operated forklifts, and handled inbound/outbound merchandise.

- Provided high-level customer service and support via phone and email. Allied Universal - Unarmed Security Officer

March 2022 - July 2023

- Patrolled premises, monitored security systems, and responded to incidents.

- Checked IDs, maintained safety protocols, and wrote incident reports.

- Delivered professional, customer-facing security in retail and commercial spaces. AT&T - Customer Sales Representative

March 2021 - January 2022

- Exceeded sales quotas and provided tailored customer solutions.

- Resolved service issues and educated customers on products. Education

Tarrant County College - Fort Worth, TX

Associate Degree in Progress (August 2024 - Present) Texas Tech University - Lubbock, TX

General Studies (August 2021 - January 2022)

Cedar Hill High School - Cedar Hill, TX

High School Diploma (Graduated June 2021)

Skills

- Remote Customer Support

- Forklift Certified (Cherry Picker, Reach Truck, Stand-Up)

- Data Entry & Inventory Control

- Inbound & Outbound Calling

- Problem Solving & Conflict Resolution

- Effective Communication

- CRM Tools (e.g., Salesforce, Zendesk - if applicable)

- Email & Chat Support

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