Customer Service Data Entry

Location:

Posted:

July 12, 2025

WENDY VIOLA

330-***-**** • *************@*****.***

Experience

JOANN, Custom Cut Group Lead Hudson, OH December 2014- May 2025

•Assist in overseeing a department of 14 individuals

•Assist in leading projects and meeting deadlines in a timely fashion

•Maintaining various reports including productivity and tracking of special projects

•Running daily orders for teams to select

•Work cross functionally with Customer Care and other departments to resolve order related issues

•Maintain positive repoir with vendors and field team

•Billing for outbound trailers

•Working directly with carriers to schedule pick up times

JOANN, Customer Service Coordinator II Hudson, OH July 2013- December 2014

•Handled escalated calls and emails transferred by other team members

•Assisted management on special projects, documented processes and training materials

•Trained new temps / hires, and provided constructive feedback

•Reported issues and worked with multiple departments to research and resolve issues for an improved customer experience

JOANN, Customer Service Coordinator Hudson, OH May 2002- July 2013

•Partner with vendors and merchants to ensure timely resolution of customer service issues

•Assist management with problem solving of unique store inquiries and resolving customer issues

•Review in-store communications and reference policies and procedures to provide a thorough communication to peers

•Train new team members on in-store and department policies and procedures

Staples Incorporated, Office Supply Lead Akron, OH 1999-2002

•Monitored and coached store representatives

•Assured a high level of operation on the sales floor

•Created and maintained various in-stock reports

Target Stores, Team Lead Stow, OH 1993-1999

•Set and maintained planograms for new and improved retail stores

•Reviewed in –store ads for accuracy

•Provided customer service training materials to assist representatives with resolving in-store issues

•Interviewed prospective job candidates

•Conducted daily team huddles

•Organized daily work schedule for team members

EDUCATION

Bohecker’s Business College-1996

Associates Degree- Accounting/Business Administration