Service Representative Customer
Resume:
Samantha Wozniak
Washington DC 20003
Phone 208-***-****, ***************@*****.***
SUMMARY I am a dedicated customer service representative who is motivated to maintain passenger satisfaction and contribute to the success of the company. I have a proven ability to establish rapport with passengers in a high stress and fast paced environment while maintaining a calm and friendly demeanor. I am reliable and detail orientated with strong time management skills and prioritization abilities. QUALIFICATIONS I am highly motivated, reliable, confident, and committed to professional standards. I am experienced in meeting the needs of high volumes of customers while maintaining calm, cool, and collected demeanor. Additional strengths include:
-Proficient in Excel - Comfortable using Outlook - Trained in Entrata Software
-Trained in AMSI Software - Trained in Tenet Tech Software - Fluent in Fair Housing Laws
- Strong Interpersonal Skills - Excellent Organizational Skills - Creative Problem-Solving Skills
- Energetic Self-Starter - Strong Conflict Resolution Skills - Customer & Service Oriented
- Detail Oriented - Collaborative Team Player - Punctual EDUCATION 2024 PCA Peel Certification, The Bella Institute of Cosmetology, Beaverton, OR 2024 Eyebrow Lamination Certification, The Bella Institute of Cosmetology, Beaverton, OR 2024 Lash Lift Certification, The Bella Institute of Cosmetology, Beaverton, OR 2024 Derma-planing Certification, The Bella Institute of Cosmetology, Beaverton, OR 2024 Lash Extension Certification: Classics, Hybrids, Volumes, Mega Volumes, Raena Beauty, Portland, OR 2024 Esthetics Diploma, The Bella Institute of Cosmetology, Beaverton, OR 2012-2016 High School Diploma, Seaside High School, Seaside, OR EMPLOYMENT July 2024 - Current - Flight Attendant, PSA Airlines Managing the safety and well-being of all passengers while giving superior service to all.
• Greet all passengers and provide them with sanitation wipes
• Make sure that passengers are following federal regulations of masking with having proper face masks over their nose and mouth at all times on the aircraft
• In-depth knowledge of Federal Aviation Regulations
• Respond to all signals diligently with correct responses
• Uses crew communication to insure tasks are done and that all communications from flight deck to cabin are properly communicated
• Prior to boarding preflight the aircraft to make sure that all safety equipment is present and in working order
• Self motivated to complete all tasks required and give passengers excellent service
• Help passengers with carry on luggage
• Conflict resolution: settling disputes and complaints politely October 2022 - July 2024 - Community Manager, Sunridge Terrace Apartments, AMC
• Provide superior service to prospects and residents looking for an apartment and in need of assistance to having the most comfortable living experience.
• Give tours of apartments
• Process all prospects and prepare rental agreements for all approved applications
• Handle all move in details
June 2017 - September 2021 - Community Manager, 2020 Building, Serene Court, and Forestview Apartments C & R Real Estate
• Provide superior service to prospects and residents looking for an apartment and in need of assistance to having the most comfortable living experience.
• Give tours of apartments
• Process all prospects and prepare rental agreements for all approved applications
• Handle all move in details
• Schedule vendors for apartment turns
• Handle all move out details and create FMOs
• Inform all prospects and residents on the legal lease and what is expected of residents.
• Answer the phone and organize schedules of tours, maintenance requests, and all other miscellaneous questions.
• Make advertisements on Craigslist, Apartment List, and Apartments.com.
• Send out renewal offer letters and prepare all renewal agreements
• Prepare and send out weekly reports to corporate
• Walk property to keep the properties clean at all times
• Stay informed on all fees, price changes, and amenities on property.
• Collect rent checks from residents.
• Keep office clean and tidy
• Keep a good reputation with residents to keep them happy and extend the longevity of their stay at the property.
• Send out notices
• Staying mindful of each properties budgets to save money for owners. EXTRACURRICULAR 2015- 2019 – Miss Clatsop County Scholarship Program, Miss America Preliminary, Contestant TRAINING
- Food Handlers Permit - First Aid & CPR Trained - Public Speaking
-FAA Certified - CRJ and ERJ certified - Tenet Tech
-Fair Housing Laws -Oregon Landlord Tenant Rights
REFERENCES Brooke Baxter Avionish Holt Lacie Kerr
Baseline Woods Apartments Flight Attendant AMC
Property Manager Skywest Airlines Portfolio Manager
503-***-**** 469-***-**** 503-***-****
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