Customer Service Substitute Teacher

Michelle Patterson

757-***-**** Arab Alabama ********.*******@*****.***

Education

Tidewater Community College

An ABA Approved Program

AAS Degree Candidate

Paralegal Studies Major

Ashford University, Clinton Iowa

B.S. Degree Candidate

Psychology Major

Work Experience

Substitute Teacher K-12 Nov 2022 – May 2023

Virginia Beach City Public Schools

• Maintained permanent teacher’s scheduled curriculum when they were absent

• Orchestrated students in groups or individually to provide further instruction or clarification of the subject matter

• Assisted class teachers with maintaining student records

• Assisted students in developing and creating innovative aspects to determine various answers to lessons and projects

• Coordinated general education students and learners with special needs within a mainstreamed classroom

Receptionist Nov 2021 – Feb 2022

Hall Body Shop

• Greeted and welcomed guests both in person and over the phone, directing inquiries to the appropriate department

• Answered a high volume of phone calls, booking appointments and greeting clients

• Provided outstanding customer service while preparing customer contracts and paperwork

Security Forces Jan 2018 – Feb 2021

United States Air Force

• Developed and enforced security policies and procedures

• Ensured compliance with all applicable laws and regulations

• Coordinated with law enforcement agencies in the event of a security breach

• Conducted regular patrols to detect suspicious activities, potential safety hazards, and unauthorized persons

• Maintained a log of activities, incidents, and visitors

• Investigated and reported on suspicious activities, incidents, and violations of rules and regulations

• Conducted background checks on personnel

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