Customer Service Help Desk
Resume:
Tanya Calvin
Medical Clerk
Colorado Springs, CO 80918
**********@*****.***
Professional Summary
I have been working in the Healthcare field for 25 years and I have graduated with an Associate Degree in Network Security.
Willing to relocate to: Colorado Springs, CO
Authorized to work in the US for any employer
Work Experience
Utilization Management Representative I
Anthem-Amerigroup-Colorado Springs, CO
January 2017 to Present
Provides basic clerical activities in support of a customer service department
● Routinely files work, reports, documents electronically in case files and designated areas
● Sort, labels, alphabetized documents/files, for others to execute work effort
● Extracts sorted, prep, batch and routes documents within the company as needed
● Operates,camera, scanner and retrieves previously scanned information
● Copies incoming and outgoing correspondence
● Release of information to individuals, agencies in compliance with appropriate guidelines MEDICAL CLERK/Help desk
Naval Medical Center Portsmouth-Portsmouth, VA
July 2014 to January 2017
VA NAVAL MEDICAL CENTER - RADIOLOGY DEPARTMENT
• Demonstrate interpersonal communications, teamwork, customer service, flexibility and reliability
• Demonstrated the ability to interact with customers from diverse cultures and backgrounds
• Transformed "difficult" customers into loyal, repeat guests by leveraging strengths in premium service delivery and ability to find win-win resolutions
• Demonstrated multitasking abilities; greeting patients, answering phones, filing orders, downloading digital imagines on cd, faxing/scanning reports and request, mailing images and patient transporter
• Answer the telephone and receives patients/family members/visitors in the clinic spaces; take appropriate measures to ensure confidentiality and privacy during interactions and provide necessary information and background material (i.e. brief description of problem, etc.) to aid physician in handling callers/visitors.
• Receive and respond to various inquiries from patients concerning a variety of medical, personnel, and administrative matters; determine general nature of inquiry and independently respond to all administrative questions and refer medical questions
• Enter and retrieve data from a variety of information systems, included but not limited to Armed Forces Health Longitudinal Technology Application (AHLTA), Consolidated Health Care System (CHCS), Ambulatory Data System (ADS) and Defense Enrollment Eligibility System (DEERS).Archiving and transferring digital imaging using Picture Archiving Communication System(PACS) PATIENT CARE ASSISTANT
Riverside Regional Medical Center-Newport News, VA November 2001 to November 2013
Demonstrate interpersonal communications, teamwork, customer service, flexibility and reliability
• Demonstrated the ability to interact with customers from diverse cultures and backgrounds
• Transformed difficult customers into loyal, repeat guests by leveraging strengths in premium service delivery and ability to find win-win resolutions
• Commended for multitasking abilities; unit secretarial duties, answering multiline phone system
• Adherence to HIPPA Policy and Procedure
• Computer application and printer troubleshooting
• Update and maintain electronic health records
Education
Associate of Science in Network Security
ECPI University-Virginia Beach, VA
June 2013 to August 2014
Skills
• Medical terminology
• Computer Networking
• Picture Archiving Communication Systems (PACS) (3 years)
• Network Security
• Information Security
• Customer service
• Microsoft Office
• Active Directory
• Filing
• Organizational Skills
Certifications and Licenses
BLS Certification
CPR Certification
Additional Information
Skills
PC Maintenance
PC Troubleshooting
Microsoft Office Suite
Microsoft Visio
Help Desk
Picture Archiving Communication System (PACS)
Soarian Electric Medical Records
Medical Security Processes
Medical Security Troubleshooting
Complaint Handling & Resolution
Customer Satisfaction Enhancement
Teambuilding & Training
COMPTIA Security+ training
COMPTIA A+ training
Cisco Networking training
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