Customer Service Abu Dhabi
Resume:
A highly dedicated and service-oriented Waiter with over 13 years of experience in
the hospitality industry, specializing in providing exceptional customer service in high-paced environments. Proven ability to create a welcoming atmosphere, ef icient- ly manage food and beverage orders, and ensure guest satisfaction. Skilled in handling diverse customer needs, maintaining cleanliness and hygiene standards, and coordi- nating with kitchen and service staff to deliver seamless dining experiences. PROFILE SUMMARY
IBRAHIM KHALEEL
Ibrahimkhaleel566@ yahoo.com
CONTACT
Usman Manzil, Jamanahally,
Karnataka, India, Pin - 573214
WAITER
WORK EXPERIENCE
WAITER (DEC 2023 – PRESENT)
ROYAL CATERING LLC
EMIRATES NUCLEAR ENERGY CORPORATION HQ, UAE
Greeting and assisting guests with a professional and friendly approach. Taking and delivering food and beverage orders ef iciently and accurately. Setting up and maintaining dining areas for corporate meetings and high-pro ile events.
Ensuring hygiene, cleanliness, and strict adherence to food safety regulations. Coordinating with kitchen and service teams to ensure smooth and timely service.
Handling guest inquiries, providing recommendations, and resolving concerns effectively.
WAITER (NOV 2018 – DEC 2023)
M/S NATIONAL CORPORATION OF TOURISM & HOTELS (NCTH) ADNOC ONSHORE – BUHASA, ABU DHABI, UAE
Warmly welcoming guests and ensuring a pleasant dining experience. Presenting menus, explaining daily specials, and taking accurate orders. Serving food and beverages promptly while maintaining high service standards. Setting up and cleaning tables, ensuring proper table arrangements and hygiene. Assisting in buffet arrangements, corporate meetings, and special event setups. Handling customer inquiries and resolving complaints professionally to ensure satisfaction.
WAITER (FEB 2013 – OCT 2018)
M/S ABU DHABI NATIONAL HOTELS (ADNH)
ADNOC ONSHORE – BUHASA, ABU DHABI, UAE
Preparing and serving a variety of hot and cold beverages, including fresh juices and coffee.
EDUCATION
SECONDARY
CERTIFICATION
Food Hygiene Certi icate
Ensure Food Safety in Abu Dhabi with
HACCP Certi icate
Essential Food Safety Training Program
(EFST)
Cleaning Chemicals
Health Safety & Environment
Basic Food Hygiene
Employee Of The Month
on 28 of FEB 2011 Abu Dhabi UAE
Employee Of The Month
on Nov 2013 At ADCO Bu Hasa,Abu
Dhabi,UAE
HABC Level 2 Award in Food Saftey in
Catering (QCF)
HACCP Awareness
H2S/BREATHING APPARATUS(As Per
ADCO Requirement)
Essential Food Safety Training Program
(EFST)
Fire warden certi icate
WAITER (AUG 2009 – JAN 2013)
M/S AGILITY COMPANY PJSC
ADNOC ONSHORE – BUHASA, ABU DHABI, UAE
Providing friendly and professional customer service, ensuring guest satisfaction. Taking and serving food and beverage orders accurately, ensuring a smooth dining experience.
Setting up tables with proper arrangements and ensuring a clean, welcoming environment.
Assisting in the preparation of fresh juices, soft drinks, and hot beverages. Maintaining hygiene and cleanliness in the restaurant and kitchen areas. Supporting team members in daily restaurant operations, including order coordi- nation.
WAITER (AUG 2007 – JUL 2009)
M/S SPINNEYS LLC
ABUDHABI UNIVERSITY AL AIN
Greeting and assisting guests to create a warm and welcoming environment. Preparing and serving coffee, tea, fresh juices, and other beverages with attention to detail.
Answering phone inquiries, taking reservations, and handling takeaway orders when needed.
Setting up dining tables, ensuring proper arrangement and cleanliness before service.
Assisting in food preparation, restocking supplies, and maintaining beverage inventory.
Coordinating with kitchen staff and fellow waiters to ensure smooth service operations.
Assisting guests with menu selections, providing recommendations, and answering queries.
Delivering food and drinks ef iciently, ensuring accuracy and excellent presenta- tion.
Maintaining cleanliness in dining and service areas, following hygiene standards. Assisting in organizing events, meetings, and banquet services as required. Handling guest feedback courteously and ensuring prompt issue resolution. LANGUAGES
English
Hindi
Arabic
Kannada
PERSONAL DETAILS
Nationality : Indian
Marital Status : Married
Passport No : V8342417
Expiry Date : 23/11/2031
SKILLS
Customer Service
Food & Beverage Handling
Guest Relations
Table Setup & Presentation
Hygiene & Safety Compliance
Teamwork & Collaboration
Order Management
Menu Knowledge
Event & Meeting Setup
Problem-Solving
Contact this candidate