Project Coordinator Customer Service

James M. Bryant

**** ******** ****, ***********, ** 48836

Cell: 517-***-****

Email: *****.********@*****.***

Professional Summary

Results-oriented Graphic Arts Technician and Project Coordinator with over a decade of experience in customer engagement, sales, and production management. Proven track record of boosting customer retention by 15% and increasing sales by 9% through consultative solutions and process improvements. Adept at leveraging technical expertise and creative solutions to deliver high-quality results in fast-paced environments.

Core Competencies

• Design & Creative Tools: Adobe Illustrator, InDesign, Acrobat Pro, CorelDraw 7.0, Microsoft Office Suite (Word, Excel, Publisher)

• Technical & Digital Skills: Desktop & laptop operation, internet research, email management, emerging AI technologies

• Production & Operations: CNC programming, web finishing, collating, labeling, and custom product creation

• Customer Service & Sales: Client consultations, up-selling, relationship management, and retention strategies

• Tools & Devices: Tablets, smartphones, specialized printing and finishing equipment

Professional Experience

Owner / Operator Laser Etching Etcetera, LLC — Fowlerville, MI May 2019 – Present

• Spearheaded all aspects of business operations, including sales, marketing, production, and customer service.

• Managed online storefront via Etsy, crafting compelling product descriptions that significantly increased visibility and sales.

• Cultivated strong customer relationships, resulting in high satisfaction ratings and positive reviews.

• Developed promotional campaigns that expanded brand awareness and drove repeat business.

Integrated Product Specialist, Stylecraft Printing — Canton, MI September 2015 – February 2019

• Operated high-speed Hunkeler Sprinter web finishing line, ensuring efficiency and quality consistency.

• Designed and implemented a new label die storage and indexing system, streamlining inventory management and reducing waste. Collaborated with production teams to optimize workflow and meet tight deadlines.

Collating Department Operator

Highlight Printers, Inc. — Trenton, MI

February 2015 – August 2015

• Managed Witt Collator with inline gluing and crash numbering, ensuring seamless operation of large-volume print jobs.

• Operated Form-Flow collators for numbering, perforating, and continuous forms processing, maintaining accuracy and productivity.

Lead Project Coordinator

FedEx Office — Michigan

September 2005 – April 2014

• Led project planning and execution for diverse customer print and shipping solutions, ensuring timely delivery.

• Provided consultative sales support, increasing customer retention by 15%.

• Trained and mentored new employees, enhancing team productivity and service quality.

• Implemented process improvements that boosted operational efficiency and customer satisfaction.

Education & Certifications

CNC Operations Certification

Mott Community College — Graduated July 25, 2014

• Focused on CNC machine programming and operational techniques.

Business Management & Marketing Studies

University of Phoenix, Lansing Campus

• Completed coursework in Business Law and Economic Growth.

Additional Coursework

Michigan Virtual University: Business Law • Economic Development.

Certifications & Professional Development Public Speaking — Toastmasters International (2004 – 2015)

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