Business Development Debt Recovery

MIDHUN MADHU M

Kollam, Kerala, India – ******

Phone: +91-751**-***** Email: *************@*****.***

Driving License: LMV, M/C with Gear Passport: S3416410

Professional Summary

Results-driven collections and banking professional with a proven track record in debt recovery, portfolio management, and operational efficiency. Experienced in leading high-performing teams, implementing effective collection strategies, and enhancing client satisfaction. Strong communicator with a keen eye for risk assessment, business development, and team training.

Core Competencies

• Debt Recovery & Collection Strategies

• Portfolio & Asset Management

• Team Leadership & Training

• Operational Reporting

• Customer Relationship Management

• Cross-Functional Collaboration

• Compliance & Regulatory Adherence

• Financial Planning & Client Advisory

Professional Experience

Kotak Mahindra Prime Ltd – Kollam, India

Assistant Manager – Collections (Dec 2023 – Present)

• Designed and implemented effective debt recovery strategies, improving recovery rates.

• Led team training initiatives focused on empathetic communication and client handling.

• Developed cross-departmental initiatives to improve collection outcomes.

• Prepared and analyzed monthly performance reports to identify and address gaps.

• Ensured strict compliance with internal policies and regulatory guidelines.

Axis Bank Ltd – Kollam, India

Relationship Executive (Sep 2018 – Mar 2021)

• Managed a diverse portfolio of clients, offering tailored financial solutions.

• Strengthened customer relationships through proactive service and follow-up.

• Sourced prospective customers and promoted financial literacy in targeted regions.

• Conducted market research to identify new business opportunities.

Education

Bachelor of Commerce (General Studies), Annamalai University – Tamil Nadu, India (Apr 2021)

Diploma in Digital Marketing, Digimark Digital Academy – Kochi, India (Nov 2021)

High School – Biology Science, Govt. Higher Secondary School, Mangad – Kollam, India (May 2015)

SSLC, Krist Raj Higher Secondary School – Kollam, India (Apr 2013)

Certifications

HTML, DHTML, VBScript, JavaScript

Languages

• English – Advanced (C1)

• Malayalam – Advanced (C1)

• Tamil – Elementary (A2)

Personal Details

Date of Birth: 22 Nov 1997

Nationality: Indian

Marital Status: Married

Contact this candidate