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Customer Service Representative

Location:
Windermere, FL
Posted:
July 12, 2025

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Resume:

VANESSA BURGOS

Windermere, Florida ***** +1-689-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Bilingual and client-focused professional with over 7 years of experience in customer service, insurance advising, and sales. Proven ability to build trust with diverse clients, manage complex service cycles, and resolve customer needs with empathy and efficiency. Strong background in logistics, communication, and digital tools. Seeking a Customer Service Representative position to deliver high-quality support while contributing to business growth.

CORE SKILLS

• Bilingual: English (B2) Spanish (Native)

• Customer Service & Client Retention

• CRM & Digital Platforms (Salesforce, HealthSherpa, etc.)

• ACA & Insurance Product Knowledge

• Conflict Resolution & Problem Solving

• Team Collaboration & Communication

• Fast Learner & Adaptable

• Multitasking Under Pressure

• Professional, Reliable & Empathetic

PROFESSIONAL EXPERIENCE

Insurance Agent (2-40 License – FL & TX)

Whole Care Insurance, LLC – Longwood, FL 2022 – Present

• Advised clients on ACA health plans, dental, vision, accident, and hospital indemnity insurance.

• Managed complete sales cycle: prospecting, quoting, enrollment, and follow-up service.

• Provided bilingual support, ensuring clients fully understood policy coverage and terms.

• Used CRM systems and digital platforms to process applications and track client accounts.

• Maintained compliance with state insurance regulations and continuing education. Part-time Warehouse Associate I

Amazon Fulfillment Center – Davenport, FL 2023 – 2025

• Coordinated package sort and loading operations for outbound delivery trucks.

• Followed daily routing schedules, ensuring timely and accurate shipments.

• Operated in a high-volume, fast-paced logistics environment with strict safety standards. Veterinary Pharmaceutical Advisor&Sales Representative Agropecuaria Los Haticos – Valencia, Venezuela 2010 – 2017

• Promoted and sold veterinary pharmaceutical products to clinics and pet stores.

• Educated veterinary staff on product use and health benefits for animals.

• Maintained long-term relationships and delivered exceptional post-sale support. EDUCATION

Associate of Applied Science (AAS) in Supply Chain Management I.U.T.I. – Valencia, Venezuela 2002

Seminole State College of Florida

• ESOL Program – Altamonte Campus (2021)

• College & Career Readiness Program – Oviedo Campus (2021–2022) LANGUAGES

• Spanish – Native

• English – Upper Intermediate (B2); fluent in professional settings.



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