Information Technology Entry Level

Summary

Information Technology Management graduate pursued a Bachelor of Commerce with entry level experience with a minor in Finance Management.

Skills

Demonstrate a high ability to receive high volume of tickets and solve user technical issues

Analytical and critical thinking skills developed through studying and implementing relational database design using SQL server, Power BI, Tableau

Built data mining and data virtualization experience through involving in data analysis project for prediction missing data and determining prediction precision

Network vulnerability investigation, estimating likelihood of the risk attack, impact on the organization, and risk treatment skills for intrusion detection and prevention.

Microsoft Office, Visio, and User Interface software skills

Collaborative person, team worker and have excellent communication skills gained from previous career, volunteering, academic life, and helping users resolve technical issues.

Education

Bachelor of Commerce-Business Technology Management (2019-2023) Toronto Metropolitan University

Major in IT Management and Minor in Finance Management

Courses studied: Cloud computing, Security architecture, data analysis using Python and R, Coding using Python, Business Process Management, Database design, System design, Project Management, IT Infrastructure, Financial Accounting, Portfolio Management, Risk Management, Investment Analysis, and Managerial Finance.

Project experience

Capstone Project – Building4Change 2022

Designed software through API to analyse client’s comments on social media and provided an overall rating, reducing the cost of hiring and time

Ideated the BPMN, sequence, use case diagram, database, and used Figma to design prototype software

Scheduled meetings with the client, taking meeting minutes, giving comments about other team members work

SPSS Statistical project 2020

Performed data cleaning and manipulation to ensure accuracy and integrity collaborating with other members.

Conducted descriptive and inferential analyses to uncover trends and relationships in the data.

Generated comprehensive reports, virtualizations, and presentations to communicate results.

Built RDBSM for the used data using SQL server and drafted queries to obtain specific data as requested

Other projects:

Worked on a project of Home Depot cyber attack on 2014. The project was to investigate network vulnerabilities, probability that the threat may attack the network, impact assessment, provide recommendation to reduce risk.

Implemented projects of data virtualization, and Machine Learning modules using Python and Colab

Experience

Service Delivery Project Coordinator Internship Brinks Canada January 2024-July 2024

Migrated inventory data from different sources into Power BI (validated ETL) and created dashboard to analyze data, that increased efficiency of reaching specific data by 50%

Accomplished jobs on SAP to change sources of databases, merge queries objects, create variable for measure objects

Received tickets through Service Now ticketing system

Supported users fix technical issues via quick assist, remote connection using administrative account, and escalated critical issues to the appropriate support group

Collaborated to complete imaging to install system into new laptops ensuring all security features to be enabled in addition to install NamSys, Compass, Panini, giving users permission via Active Directory

Managed Excel sheets of old and new devices and created reports

Data Capture Operator Canada Revenue Agency March 2023-August 2023

Sorted and filled large volume of data from of taxpayers into the system resulting in increased efficiency for the clients

Updated taxpayer data utilizing attention to detail ability to correct wrongly entered data

Maintained large volume of instructions and information through attending meetings and using MS. Outlook helping in daily operations

Data Analyst Internship Canadian Tire May 2021-December 2022

Monitored warehouse inventory levels and tracked stock movements

Identified trends in fast-moving and slow-moving products to optimize inventory storage

Collected and analyzed shipping and receiving data to improve delivery times

Created reports and dashboards using Power BI for warehouse performance metrics

Supported cost-saving initiatives by finding ways to reduce waste, minimize errors, and streamline workflows such as using demand forecasting to reduce overstocking

Regional Trainer Dominion Voting Systems May 2022-July 2022(short-term assignment)

Provided training to the election officials (10 trainees) on operating and troubleshooting voting tabulator, and dealing with voters

Supervised Election Support and setup, Logic & Accuracy Testing (for pre-event and post-event) throughout the Advance Vote period in addition to setup technology for polling day

Demonstrated Public Speaking, Time management skills by delivering training sessions to the election officials using training tools and topics at assigned Electoral District Toronto locations

Electronic Engineering Tech. Custom Rapid Solutions 2016-2019

Setup SMT production machine based on the required design (pasting machine, components machine, and oven) then supervised the production process

Served as a first point contact to help clients to about their concerns and provide technical solution or suggest the best product to fit their requirements

Prepared Bill of materials for the project and the purchase order for the materials

Identified the most efficient and acceptable resolutions to electronic problems such as suggesting different components based on specifications mentioned in datasheet which leads to reduce the cost of PCB and less complexity

Maintained rework as required for the defect boards and that contained soldering and de-soldering process for components (LEDs, chips, Resistors,…, etc.)

Certifications

Oracle SQL Explorer/Oracle/2023

IBM data science/Coursera/2023

AI-900: Microsoft Azure AI Fundamentals/ Microsoft/June 2022

PCEP-Certified Entry-Level Python Programming/ Python Institute/2021

Volunteering

Team Member Saint Joseph Syriac Catholic Church 2017-Present

Interpreted document, social media posts from Arabic-English and vice versa, in addition to help senior people in the community to understand English events through translating to Arabic.

Assisted for planning on events such as masses, parties, and youth events, that’s including: booking events hall, designing events poster, selling tickets, shopping stuff related to events…etc.

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