It Systems Administrator

Steven P. Boucher

***** ******* **. **********, ** 48076 Cell 313-***-****

**************@*******.***

Looking to obtain a position in the IT Systems Technician

Working as a System Adim for Centaris contracted to Newland medical. Responsible for groups and identity management. Worked with Active Directory, GPO’s, DNS and DHCP. Have administered Windows XP, 7, 8, 10, IIS, ADfind, Server 2008, 2008R2, 2012R2 and 2016. Researched new software and hardware to reduce costs or help users to complete their jobs. Work well with others or as an individual on projects Worked with Medical software such as Dragon, Aria, Nextgen and OncoEMR.

9/2022 to present System Administrator Centaris Sterling Heights MI

IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.

Support of backup solutions, and recovery/restoration of data/environments.

Basic technical support at the network level: WAN and LAN connectivity, Layer 2/3 switches, routers, firewalls, and security.

Remote access solution implementation and support: VPN, Terminal Services, and Citrix.

System documentation maintenance and review in documentation platform to stay in compliance with HIPPA and other Regulations.

Keeping client informed of incident progress, which location you are at, and following up on assigned tickets to closure.

Improve client satisfaction and provide proactive, exceptional service.

Work with the Account Manager and IT Manager on any escalated issues.

Escalate or work with other Engineers to resolve service requests that require assistance to resolve.

Responsible for entering time and expenses in ConnectWise as it occurs.

Monitoring an onsite service board for new tickets.

Analyze HL7 messages to find errors between sync applications.

Administrate 0365 applications

Use Azure and Azure AD along with Hyper V.

12/2020 to 9/2022 Technical Support Specialist SR BCBSM Detroit, MI

Provide support for end users for various Application

Escalate Tickets to correct support team when needed

Manage Password and account information for various Applications

Create and teat outage processes

Review tickets to help resolved issues that are over there deadline.

4/17 to 7/2020 FIM/MIM Operation Support Ford Dearborn, MI

Document and Track Update and Changes to the FIM/MIM environment

Check FIM/MIM Cycles to make sure no errors occur.

Complete Work orders and monitor Work Order queues using Smart IT.

Work with and Support in house encryption management software

Attend meetings and report upcoming events involving our supported applications

Create and distribute writing communication for approving update and features in the FIM/MIM environment

Work with engineering to test updates, task and new features for applications in a lower environment

Transition Groups into the FIM/MIM portal using the supplied tools

Review logs and troubleshoot issues causing errors in the FIM/MIM Cycles.

Work with AD and LDAP team to troubleshoot any issues in between the environments.

7/16 to 4/17 Windows Server Admin Terex Durand, MI

Create and Manage Users, Containers and Groups using Active Directory

Work with windows server 2003 and 2008 R2 environment with around 20 servers.

Create GPO and Control groups and handle internal DHCP

Build and deploy Physical and Virtual Servers in a mixed Server environment

Upgrade Server and software on the servers using WSUS

Set up Shares and control rights using Groups with Active Directory

Manage Avaya Phone system

Patch workstation and software with KACE

Work with McAfee Endpoint Management server

Inventory control of Servers and Workstations warranties

Remotely Manage other sites

●2014 New Horizons Online

Administering System Center 2012 Configuration Manager

●2008-2010 ITT Technical Institute Troy, MI Bachelor’s Degree of Applied Science Information Network Security

●2006-2008 ITT Technical Institute Troy, MI Associate of Applied Science Degree in Information Technology

●1993-2000US Army

Contact this candidate