Help Desk Development Coordinator

LaTricia Burton

[GULFPORT, MS. *****] • [228-***-****] • [***********@*****.***]

Professional Summary

Training and Development Coordinator with 14 years of experience in over 42 hospitals across the states. Meticulous Self-Driven of Epic, NextGen, Cerner, and Allscripts Electronic Health Records that increases efficiency by 25-50% through complex software implementations, standardization, optimization, documentation, integration and bridging the communication gaps

between team’s enterprise wide. Including over 20 years’ experience as a Medical Assistant.

Areas of Expertise

•Role Base Training • Remote Trainings • ClinDoc

•Ambulatory • Abstraction • PowerPoint

•Grand Central • Workflows • Microsoft Suite

•Quality Management • Transcription • Adobe Acrobat

•ADT • Personalization • ASAP

•Dragon • Service Now • Remote Help Desk

Select Accomplishments

•14 years of electronic medical record expertise, and training supporting multiple projects and ongoing operational support. Including Remote Help Desk support while addressing learning gaps.

•Streamlined Classroom and virtual trainings to all clinicians by critical knowledge to end-users on proper charting, identifying each tab and icon and its use in clinical documentation.

•Excelled at supporting ASAP, Ambulatory, Urgent Care and Front Desk by providing At the Elbow Support and classroom training with multidisciplinary teams, but not limited to providers, nurses, technicians and front desk staff.

•Analyzed system upgrades, through testing and development of facilities EMR collaborating with the IT EMR hospital build team and/or Health operations team.

•Abstracting patient information from one system to the next. Including but not limited to medical transcription services.

•Developed and maintain training curriculums, maintained complete end user guides and tip sheets related to all trainings.

Professional Experience & Accomplishments

CSI Healthcare Consulting (medical computer systems technicians) 10/2011- Present

Epic Credential Trainer Consultant in ASAP and Ambulatory, EPIC

•Attended Epic and HealthStream Service Provider meetings on developments and changes to process of training platform updates.

•Assessed teammates learning needs in clinic training and skills validation.

•Provide elbow support to ASAP and Ambulatory clinical staff to ensure simple and efficiency to ensure Epic Software properly interfaced with all applications.

Coastal Family Health – Gulfport, MS 09/2021- 10/2023

Training and Staff Development Coordinator, NextGen

•Developed, prepared and led training sessions in both group and one-one setting for new and established multidiscipline healthcare clinicians.

•Prepared lesson plans, including methods, materials, and documentation to be presented in classroom and other training settings.

•Support continuous improvements on different applications such as laptops, printers, some software applications, but not limited to. encouraged team cooperation to successfully carry out team initiatives.

Memorial Hospital, Gulfport, MS 09/2019- 01/2021

Medical Service Technician, MST, Cerner

•Performed blood draws and ran POC’s for patients for 6 providers

•Conducted insurance prior authorizations and referrals.

•Scheduling appointments According to providers and patients’ needs and schedule.

•Designing workflows where improvements were needed.

Education

High School – Elyria West High School, 1995

Medical Assistant – Sandford and Brown Institute, 2005

Basic Life Support Certification (BLS Provider) Epic Certified, 2008

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