Customer Success Support Specialist

Alvin Hall

*** ****** **, *******, ** *****

404-***-**** ***********@*****.***

Professional Summary

Customer-focused professional with 5+ years of experience in client support, operational efficiency, and team leadership. Skilled in resolving complex issues, improving customer satisfaction, and leveraging CRM and AI tools to streamline service delivery. Seeking a Remote Associate Customer Support Specialist role to drive customer success through proactive problem-solving and process optimization.

Key Skills

- CRM Platforms: Salesforce, Epic, Nextgen

- AI & Automation:Chatbots (Zendesk, Intercom), Salesforce Einstein AI, predictive analytics

- Remote Collaboration: Zoom, Slack, Microsoft Teams, Asana, Trello

- Process Improvement: Reduced errors by 15–25% through AI-driven workflows

- Client Communication: High-volume phone, email, and chatbot support (95%+ satisfaction) Professional Experience

Globe Life Liberty National

Customer Service Agent supervisor (Remote) June 2022 – Present

- Resolved 50+ daily inquiries via calls, chatbots, and email, addressing policy/billing issues.

- Achieved 95% satisfaction using AI-driven CRM tools (Salesforce Einstein) to cut resolution time by 20%.

Valet Living

Front Desk Concierge Manager Feb 2021 – June 2022

- Managed 100+ weekly client interactions; trained 8 remote staff, boosting efficiency by 15% with AI scheduling tools.

Bioconfirm Laboratories (Contract)

Data Entry Specialist (Remote) Aug 2019 – Jan 2021

- Processed 200+ weekly requests with 99% accuracy; automated tasks to reduce errors by 25%.

Hope Center

Operations Director Jan 2017 – June 2019

- Led 25+ staff, streamlined inventory with AI tools (+25% efficiency), and coordinated 50K+ lbs. monthly donations.

Fountain of Hope

*Operations Director* 2010 – 2017

- Managed grocery distribution for 4,000+ families; launched a meal program serving 200+ children daily.

Education

- MA, Clinical Mental Health Services North Park University, Chicago, IL 2007

- Networking Technology Diploma Advanced Career Training, Atlanta, GA 2000 References available upon request.

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