Technical Support Customer

CECIL E. WILLIAMS Jr. ttps://www.linkedin.com/in/nextgentek

**** ****** ****** ***#** Flushing NY 11355 # 1-347-***-**** **********@*****.*** JOB OBJECTIVE: Results-driven professional with twenty plus years of experience. Work Experiences

F.D.N..Y via Pervis System 6 months Contract /Consultant 08/18/2024 to 01/18/2025

Troubleshooting and repairing electromagnetically equipment to the component level and at the bench.

Soldering and use of various hand tools and electronic test equipment. Repair all aspects of desktop computers, peripherals and troubleshoot down to component level. Install and configure new software and/or hardware, as required. Position requires some heavy lifting of equipment from time to time. Candidate should also have excellent interpersonal and communication skills.

Field Service technician must be available for all shifts to cover a 24 7 operation. Position includes on-call time and ability to travel to various F.D.N.Y Firehouse in a specific time frame.

Hewlett-Packard via https://www.hemmersbach.com/

01/2024-Present. HP Field Support Engineer

Customer support: Providing service and support during field visits ordispatches On-site tasks: Managing installation, repair, maintenance, and testtasks with a variety of different methodology. Microsoft Windows All Versions

Troubleshooting: Diagnosing errors or technical problems and determiningsolutions Documentation: Producing service reports and documenting processesusing ZenDesk Communication: Cooperating with the HP technical team and sharinginformation across the organization Safety: Operating vehicles safely and using field automation systems Compliance: Following company procedures and protocols. 04/12/2024 to Present HP Field Engineer

Respond to warranty claims

08/2014 01//2024 Xerox/Conduent / AsusTeK Technical Support for ASUS ROG Desktop/Laptop Lot 146 1st Street Newport West Kingston 13

C.S.R/Dental Specialist/Asus Technical Support:

Solve customer technical issues over the phone/Warranty issues and Supporting https://www.asus.com/us/ website and long line of Tech products and services in a call center environment. Resolves inquiries and logs customer calls adhering to quality guidelines. Supporting iOS and Android devices with Airwatch® MDM in a commercial or enterprise environment. Also, Medical and Dental Customer Support for Humana HMO/PPO customers, Achieving two 100% NPS Certificate of Achievements Awards.

04/2012-08/2014 UpWork.com & Crossover.com

Graphic Artist / Web Sight Developer/L1 Support

Designed and built various websites/logo/bill board/posters/fliers for users and company's web sites adhering to W3C standards using Adobe Creative Suit, Java, HTTP, WAF, OWASP, Python. Freelance photo/video shoot for various end users and models from Pulse. Portfolio/examples at: https://williamscecil.wixsite.com/portfolio and http://deniswilliams.com,http://www.eugenia.ixloo.com/cecil 11/2003-04/2012 Ecocomp Enterprises Inc. contractor for BellSouth.

1011 N. Federal Hwy, Ft. Laud FL 33304.

Field Service Engineer/Web & Graphic Designer:

Help Desk Analyst/Web Designer/Scripting services for residential and small business customers which sometimes includes field installation of Bellsouth’s digital subscriber line DSL service with a Truck-Roll & CAT5e Business Class Routers CISCO equipment. Various computer operating systems and Server Class OS are supported and installed.

11/2000-11/2003 Premont Solutions as a subcontractor for NCR © Corp. 1600 N. Biscayne Blvd. Miami FL 33310. 800-***-**** Field Service Engineer/ Help Desk Analysis:

1st Line Field technical support which include Installation/Upgrade for major department stores, mother boards touch screen monitors. Training and assisting managers/associates in new registers also web design. 07/95-12/2000 The Sports Authority Corp. Office outsourced their IT dep. to China. 6600 N.W. 16th St. Suite 4, Plantation, FL 33313 954-***-**** Technical Support Analyst & Graphic Artist: For over 189 Sports Authority Stores in the U.S. Over 100+ calls which include Web, Java,IBM Z/OS, VM-Ware Tickets, trouble shoot, analyze and solve stores/client problems. Design fliers, posters, bill board, newsletters & training documents, disaster recovery mythology. Prioritizing and follow through with priority one personnel as well as walking through general managers and supervisors. 06/89-07/95 First Data acquired NaBANCO Corp. 1401 N.W. 136 Avenue, Sunrise, FL 33323 954-***-**** Hospitality Technical Support Specialist:

Technical hospitality support of hotels, merchant and stores in the U.S. and the Caribbean also 100+ calls a day. Traveling installations training & support for hotel managers, supervisors and cashier on new Point Of Sales systems along with developing/testing and disaster recovery at a corporate level using: Mainframe UNIX/ Linux /VM-Ware, Oracle MVS, Z/OS,Windows NT/DOS, COBOL, REXX, ASSEMBLER, Remote Software:PC Anywhere/Carbon Copy etc.

01/87-06/95 Toy-Tech/Lipton Toyota Lauderhill, Florida 1770 N.W. 38 Ave, Lauderhill, FL 33311

Automotive Mechanic/Parts Maintenance and Warranty Services Duties include; Order automotive parts for customs using IBM AS/400 Advance System and Warehouse Maintenance. Process warranty claim submissions according to applicable policies and procedures, working on a variety of Toyota engines; diagnose and repair hydraulic, electrical and mechanical systems. timely repair & preventative maintenance of tools and equipment; assisting in rebuilding gas engines; repairing electrical equipment and motors such as air conditioning equipment, heaters, starters and generators. Repair hoists, lifts, special tools, air compressors, vacuum equipment and welders.

Education & Accomplishments:

Broward College

IBM Corporation: P.O. Box 1328 Boca Raton, Florida 33432 IBM OS/2 Certified. / A+ Certified, Microsoft Asure, Amazon AWS McFatter Technical Center: 6500 Nova Drive Davie, FL 33317. State Certified Graphic Artist/Web & Multimedia

June 1989: Associate Degree in Computer Programming.-Prospect Hall College aka PCBI: Pompano Beach, FL. MAINFRAME COBAL/C++/QBASIC/Pascal/IBM AS/400CL/ASP/JS/HTML5/CSS/Visual Basic/Pearl June 1985: High School Diploma at Stanahan High School in Ft. Lauderdale Reference: Furnished upon request.

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