Support Specialist Patient Care

ARLINGTON, US, ***** • *************@*****.*** • 254-***-****

CHARLES SILMON JR.

Policyholder Support Specialist

PROFESSIONAL SUMMARY

Policyholder Support Specialist with extensive expertise in insurance support, healthcare services, and athletic training. Demonstrates exceptional skills in client relations, conflict resolution, and problem-solving, consistently enhancing customer satisfaction and loyalty. Passionate about leveraging strong interpersonal and leadership abilities to foster a collaborative environment and drive team success in a client-centered role. EMPLOYMENT HISTORY

POLICYHOLDER SUPPORT SPECIALIST II 2022 - Present

The Standard Insurance Company Remote

• Provide expert-level support to policyholders, managing account updates, inquiries, and issue resolution.

• Interpret complex policy information and ensure compliance with company guidelines. PATIENT CARE TECHNICIAN 2022 - 2024

Fresenius Medical Care Holdings Inc. Arlington, TX

• Monitored vital signs and assisted with dialysis treatments in a high-volume clinical setting.

• Supported patients with daily living activities while ensuring safety and comfort.

• Collaborated with medical staff to deliver consistent, compassionate patient care. CONDITIONING COACH INTERN 2017 - 2021

Athletic Performance Ranch Fort Worth, TX

• Designed and led performance training programs for athletes and clients.

• Conducted fitness assessments and educated clients on proper techniques and health habits.

• Encouraged personal development and consistency in achieving health and fitness goals. TRACK & FIELD SPRINTER 2013 - 2021

Adidas / USA Track & Field

• Competed professionally as a sponsored sprinter with Adidas and USA Track & Field, representing the United States in international competitions.

• Demonstrated elite discipline, performance under pressure, and commitment to continuous improvement.

• Managed rigorous travel and training schedules while maintaining peak physical and mental condition.

• Served as a role model and ambassador for the sport, fostering leadership and sportsmanship. EDUCATION

BACHELOR OF EDUCATION 2009 - 2013

Texas Christian University Fort Worth, TX

Graduated with a general studies degree in order to graduate to pursue my professional track and field career. SKILLS

Customer Service (Experienced), Client Relations (Expert), Insurance (Experienced), Healthcare (Experienced), Patient Care, Conflict Resolution (Experienced), Problem Solving (Experienced), Time Management (Experienced), Leadership (Experienced), Athletic Training (Expert), Performance Coaching (Expert).

• Maintain a high standard of professionalism, confidentiality, and customer satisfaction.Delivered exceptional support to policyholders by managing inquiries and resolving issues, resulting in improved customer satisfaction and loyalty. Streamlined account update processes, enhancing efficiency and ensuring timely responses to policyholder requests. Analyzed complex policy information to guarantee compliance, fostering trust and reliability in client relationships. Coordinated with cross-functional teams to address policyholder concerns, leading to noticeable improvements in service delivery.

Maintained a high standard of professionalism, contributing to a positive work environment and team morale. ADDITIONAL INFORMATION

PROFESSIONAL ATHLETICS

Adidas / USA Track & Field

Competed professionally as a sponsored sprinter with Adidas and USA Track & Field • Represented the United States in international competitions • Demonstrated elite discipline, performance under pressure, and commitment to continuous improvement • Served as a role model and ambassador for the sport

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