Customer Service Data Entry

DANITA EZELL

251-***-**** **********@*****.*** Mobile, Alabama 36605-0565

Professional Career Opportunity

Pursuing a full-time position, hardworking, driven to labor quickly and effectively on projects, and inclined to take on additional commitments to meet goals.

Skills

●Word / Excel

●Data Entry

●Customer Service

●TMA Software

●Patience

●Leadership Skills

●Team Player

●StarRez Software

●Keyboarding

●Multi-tasking

●Work Under Pressure

●SAP Software

Experience

Customer Service Representative (Call Center)

Clarks Personnel

Mid-America Catastrophe Services

September 2024 - February 2025

●Active listening

●Empathy

●Ability to problem-solve

●Evaluate results

●Effective communication

Receptionist / Activity Assistant

Crown of Springhill

July 2021 - June 2023

●Answer phones and take messages

●Return phone calls

●Receive visitors

●Sorting and distributing mail

●Communicate and cooperate with diverse families capable

●Maintain professional working relationships

●Organizational skills

●Check temperature

●Set up and clean up the activity room before and after each activity

●Transport the resident to and from activities

●Engage residents to encourage them to participate in activities

●Assisting in planning and scheduling daily activities for our residents

●Coordinate scheduling with other staff to avoid conflicts

●Encourage and gather residents for the worship service

Clerk IV

University of South Alabama

Housing Facilities

March 2019 - July 2019

●Provides clerical support to the Housing Facilities

●Greets and routes visitors

●Answers telephone, email, and in-person inquiries

●Ordering supplies

●Communicate work order information to the mechanic and custodial staff via radio and telephone

●Correspondence and messages to department staff

●Maintained general filing duties, including materials chronologically; communicated with contract vendors as needed

●Maintains a strict level of confidentiality and represents the University professionally at all times

●Assists with assigning duties and checking the work of student assistants as needed

●Utilizes a personal computer

●Excellent attendance

●Work schedule as defined and overtime as required

●Open and close the Delta Common Housing Facility building promptly, daily, and in detail, and organize

Document Scanner / Material Handler

Threaded Fasteners Inc.

October 2017– April 2018

●Prepare physical documentation for scanning under the file preparation procedure

●Assemble work cards for scanning

●Remove all debris sorts, and scan to the appropriate database

●Maintain a heavy filing system in alphabetical, chronological, and categorical order

●Communicate and compose packages for shipping

●Lift package weighing 10 to 20 pounds

●Confirm all packages are labeled precisely before shipping

Planning Clerk II

VT Aerospace Engineering

September 1996 - June 2016

●Reply to all internal and external emails within one business day

●Maintain a template for data entry according to the type of check

●Responsible for work card release

●Train new employees

●Confirm that the work dock is stocked with tags and paper

●The confirmed Policy Procedure Manual is up-to-date

●Assemble a bill of materials report before the work package is complete

●Assemble a bill of tooling report before the work package is complete

●Maintain all callous are updated and with current documentation

●Operate computer, fax machine, copy machine, laminating machine, and shredder

●Generated work package of 1200 to 2000 work cards, trade, and zone

●Duplicated the front sheet for security purposes

●Completed on time

EDUCATION

Diploma: Data entry

Phillips Junior College; Alabama Community College System

135 South Union Street Montgomery, AL 36104-4340

P.O. Box 302130

Montgomery, AL. 36130-2130

Diploma: High School

C.F. Vigor High School, Prichard, Alabama 36610

Acknowledgments

●Merit and Dean List 1993

●Perfect Attendance Certificate 2018

●Customer Service Training Certificate 2018

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