Customer Service Bachelor's Degree

Shana Rose Hopper

*************@*****.***

**B Barry Ct Selkirk NY 12158 518-***-****

OBJECTIVE: To maintain employment with a quality employer, and to grow with said company.

EDUCATION: Excelsior College Albany NY 2010 – 2013 Bachelor's Degree Psychology

NYS Education Department Albany NY 2003 GED

WORK: Siena College Research Institute Loudenville, NY 10/22 - Present

Surveyor

I am responsible for making calls and connecting with people to conduct surveys on various topics.

Elderwood Assisted Living Latham NY 01/22 - 10/22

Server

I was to serve beverages and meals to elderly patients in the facility’s dining room. I was to help prepare food. I was to do monthly trainings for medical issues with residents,

Red Robin, Latham, NY 06/21 - 09/21

Server, Service Partner

Greet guest, greet tables take food and drink orders, suggestive sell, bring cocktails and food to tables.

99 Restaurant, Clifton Park, NY 10/15 - 04/21

Server, Hostess, Certified Trainer

Greet guest, seat them in the proper sections one the floor, greet tables take suggestive sell, bring cocktails and food to tables. As certified trainer to perform my duty to teach incoming team members the proper service in the workplace as far as customer service and SPECS in the restaurant.

RV ONE Superstores, Latham, NY 08/14 - 01/15

Billing and Accounting Staff Assistant

Ordering parts, billing statements, filing, mail sorting

Chilis Bar and Grill, Clifton Park, NY 03/11 - 05/14

Server, Trainer

Greet tables take suggestive sell, bring cocktails and food to tables. As trainer I perform my duty to teach incoming team members the proper service in the workplace as far as customer service and SPECS in the restaurant.

Pure Home LLC, Albany, NY 06/09 - 3/11

Office Manager

Managing an office of 10 sales representatives, scheduling demos for the reps, filing, answering phones, office supply orders, organization of products in store.

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