Information Systems Human Resources

ETHEL L GILLEY

Hammond, Indiana ***** 219-***-**** ************@*****.***

Summary

Over 20 years in scheduling and operations, enhancing efficiency through strategic team management, and problem-solving. Proficient in Excel and Word, with a background in supporting training activities and optimizing dispatch operations. Recognized for improving customer satisfaction and maintaining on-time performance through effective route planning and scheduling.

Skills

Team Collaboration

Decision-making and analysis

Customer relationship management

Effective communication and teamwork

Scheduling software proficiency

Dispatch & route coordination

Experience

Dispatcher/Scheduling 04/2022 to 04/2025

Clean Harbors Hammond, IN

Maintained a centralized call-off location to enhance tracking and management efficiency.

Created detailed spreadsheets supporting data accessibility and decision-making.

Maintain union payroll insuring correct data, equipment and materials were utilized for operations.

Delivered production schedules, improving workflow efficiency.

Scheduling Analyst 04/1996 to 06/2021

BP Whiting Refinery Whiting, IN

Delivered USW payroll and schedules to optimize workflow efficiency.

Monitored scheduling department activities, implementing corrective plans for identified improvements.

Resolved employee complaints through effective collaboration and communication.

Managed multiple projects simultaneously, boosting overall organizational productivity.

Education and Training

Certification in Project Management 07/2025

Devry Keller Graduate School Chicago, IL

Graduate Certificate in Human Resources Information Systems 04/2022

Keller Graduate School of Management Tinley Park, IL

MBA: Business Administration/General Supervision 06/2013

Keller Graduate School of Management Merrillville, IN

Bachelor of Science: Computer Information Systems 06/1989

Calumet College of St. Joseph Whiting, IN

Accomplishments

Trainer / participated in the Motivational Interviewer team.

Created highly effective new forms significantly impacted efficiency and improved operations.

Outstanding performance and team contributions.

Consistently maintained high customer respect and satisfaction ratings.

Worked on system analysis and design teams on four projects.

Current Application

Microsoft Projects Professional 2019

Word/Excel/Power Point/Microsoft Outlook

Scheduling Tools (Strategic Workforce Scheduler (SWS), Smartstaff Workforce Scheduler, Work Day System, WIN Track Application, Kronos UKG, and SAP)

References – Available upon request.

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