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Customer Service Problem Solving

Location:
Independence, MO
Posted:
July 14, 2025

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Resume:

Ms. Linda Scott

Independence, Mo. *****

**************@*****.***

CAREERS

**/** ** *******

Republic Services

Independence Mo. 64052

Operations Resource Clerk

Assisting customer with missed trash pickups, scheduling bulk item request, billing customers for change of services, assisting sales with customer contracts, problem solving, working with management on different projects, etc. Communicating with all HOA points of contact and all the drivers. Assisting customer with corporate complaints, repeat problems and questionable billing errors.

5/21 to 10/21

American Waste Systems

Grandview, Mo.

Residential Coordinator

Overseeing the residential accounts, collections of past due accounts, setting of new customers and routing for service, running reports and forecasting increased marketing for sales. Customer service in person and over the phone, posting payments, problem solving, contract renewals and bank deposits. Assisting in the porta potty division for special events.

6/15 to 5/21

Hallcon

Lenexa, Ks 66215

Resource Supervisor

Assisting the railroad staff to make sure the crews are moved per needs and that we are available when requested, dispatching drivers to recover crews on live rails, billing the railroad for extra pickups and change request. Transporting crews to and from hotels. Making sure all incoming trips are covered and that drivers are available for the railroad request.

9/08 to 4/14

Applebee’s Corporate Office

Leawood, Ks 66212

RAC – Restaurant Accounting Clerk

Managed all the account receivables/payables for 15-18 local stores per week. Assisted with any customer complaints that involved the locations that I managed, balanced all the monthly operational expenditures

EDUCATION

1988 Northeast High School Graduate

2009 University of Kansas – Associate’s Degree

2015 University of Grantham



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