Technical Support Technician

Danny Catlett

281-***-**** **************@*****.*** linkedin.com/in/dannycatlett

Education

Lone Star Community College Houston, TX

A.A.S, Network and Computer System Administrator Aug 2024 – May 2026 Experience

Technical Support Technician May 2025 – Current

Spring Branch ISD Houston, TX

Re imaged and deployed laptops and desktops to designated students and staff, ensuring proper configuration and functionality for academic and administrative use.

Maintained and updated the asset management system to reflect accurate inventory, device status, and location across campuses.

Performed routine maintenance, cleaned and updated laptops, and ensured all devices met district or organizational standards.

IT Field Technician Dec 2024 – May 2025

OverBytes IT Solutions/MSP Katy, TX

Delivered comprehensive IT support across 200+ dental offices as part of an MSP, addressing hardware and software issues involving servers, network switches, desktops, monitors, and remote desktop systems.

Maintained and supported diverse IT infrastructures, including structured cabling installations (Cat6) within office walls to ensure reliable network connectivity across multiple client sites

Performed on-site installations, including TV mounting, and executed desktop hardware repairs, replacements, and diagnostics to minimize downtime.

Collaborated with cross-functional teams and third-party vendors to ensure consistent performance and compliance for critical dental practice management systems and hardware across varied client environments.

Operated in a high-volume, multi-client MSP setting, requiring rapid issue resolution, strong communication skills, and efficient documentation of support activities. Inventory Support Specialist Mar 2023 – Dec 2024

Houston ISD Houston, TX

Led district-wide initiatives to recover and track technology assets, correcting PO invoices and conducting technical audits at schools

Responsible for reviewing and updating purchase orders. This process involved reconciling lost or untracked items, ensuring that they were properly logged and accounted for

Responsible for overseeing the removal, export, and import of new equipment and the proper disposal of outdated technology while adhering to strict guidelines

Server Mar 2020 – Mar 2023

Wille’s Grill and Icehouse Houston, TX

Achieved a perfect score of 10/10 on a third-party customer audit, demonstrating exceptional performance in meeting and exceeding customer expectations.

Highlighted commitment to delivering top-quality service, attention to detail, and adherence to best practices

Proactively addressed customer needs, resolved issues promptly, and fostered strong relationships, contributing to long-term loyalty, trust, and repeat business engagements. Technical Skills

Software: Windows,Mac,IOS,Eaglesoft,Dentrix,CareStream,Opendental Ticketing Systems: FootPrints IT,Incident IQ

IT Help Desk Skills Remote desktop support, device imaging and deployment, printer and scanner troubleshooting, hardware diagnostics and repair, IT asset management, software installation and updates, Active Directory user management, PowerShell basics, network support (Wi-Fi, switches, cabling), technical documentation, end-user training and support

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