Server

BC

BRIANNA CANTU

***********@*****.*** 325-***-**** Brownwood, TX 76801

Diligent retail associates brings top skills in customer service, data entry, and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals. Friendly and efficient customer service devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding sales floor standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Merchandising

Customer Needs Assessment

Policy and Procedure Adherence

Upselling Techniques

Store Opening and Closing

Customer Service

Teamwork and Collaboration

Stockroom Upkeep

Display Setup

Self-Checkout Assistance

Locating Merchandise

Sales and Promotions

Returns and Exchanges

Building Customer Loyalty

Cash handeling

Online Grocery Pickup Brownwood, TX

Walmart

07/2022 - Current

Completed day-to-day duties accurately and efficiently. Understood and followed oral and written directions. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Taco Jalisco Bangs, TX

Hosts

05/2021 - 12/2021

Greeted customers, answered questions, and recommended specials to increase profits.

Satisfied customers by topping off drinks and offering condiments, napkins, and other items.

Provided exceptional service to high volume of daily customers. Monitored customer movements and quickly cleared empty tables for future customers.

Provided sauces and drink refills requested by customers. Greeted newly seated guests quickly and efficiently. Car Hop Sonic Brownwood, TX

Sonic

05/2021 - 06/2021

Maurice Brownwood, TX

Retail Sales Associate

12/2020 - 05/2021

Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention. Helped customers by answering questions and locating merchandise. Kept calm and applied strong problem-solving and interpersonal skills to Summary

Skills

Experience

resolve conflicts.

Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

Initiated friendly conversation with customers to determine level of assistance required.

Followed company policies, rules and procedures to promote company goals and maintain safety.

Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.

Calculated pricing, applied discounts and collected payments to process transactions.

Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.

Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.

Responded to customer questions about products and services. Brownwood High School Brownwood, TX

Expected in 05/2024

Education and Training

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