Senior Analyst Social Media

DEEPIKA T MOBILE NO: 818-***-****

NO: */***, *ND NORTH STREET E-MAIL: *****************@*****.***

BETHEL NAGAR,

INJAMBAKKAM, CHENNAI- 600 115.

OBJECTIVE:

Looking for a challenging career in an esteemed place where I can effectively contribute my skills and work with utmost sincerity and commitment for enhancement of potential. ABILITIES:

- To work in a competitive and challenging environment.

- To contribute the best of my abilities towards the growth and progressive of the company. WORK EXPERIENCE:

ROLE: SENIOR ANALYST (NON-VOICE)

COMPANY NAME: TELEPERFORMANCE INDIA

LOCATION: CHENNAI (AMBATTUR)

DATE OF EMPLOYMENT: 13

TH

June 2022 – 24

th

May 2025

ROLES & RESPONSIBILITIES:

- Act as the first point of contact between a customer and addresses and resolves customer complaints, issues and queries.

- Troubleshoot problems and provide solutions to the customers via email, chat or social media.

- Handle with the customer complaints with the quick response and professional manner.

- Meet Service Level Agreement (SLA’s) ensure support is delivered within agreed timeframes and quality standards.

- Making ensure that all customer’s queries are well-investigated and resolved, and escalating queries.

- Receiving escalated queries and work as a Tier 2 agent regarding refund queries and Customs, VAT etc.

- Taking ownership of complaint and queries and proactively following through to resolution.

- Exceeded quality metrics on customer satisfaction, customer retention and productivity. PERSONAL SKILLS:

Have knowledge in MS Office, Excel

Certified Typewriter in English typewriting

Completed Tally

Good analytical and virtualization skills.

QUALIFICATION:

COURCE NAME OF THE INSTITUTE YEAR OF

PASSING

PERCENTAGE

%

B.COM BHARATHI WOMENS

COLLEGE(AUTONOMOUS)

2018-2021 87.4%

HSC CHENNAI GIRLS’ HIGHER

SECONDARY

SCHOOL, PERAMBUR

2017-2018 87%

SSLC CHENNAI GIRLS’ HIGHER

SECONDARY

SCHOOL, PERAMBUR

2015-2016 90%

STRENGTH: spreading positivity towards people and being in a positive state. PERSONAL DETAILS:

NAME - DEEPIKA. T

FATHER NAME - THIRUNAVUKKARASU. R

MOTHER NAME - VIJAYA. T

DATE OF BIRTH - 13/09/2000

GENDER - FEMALE

MOTHER TONGUE -TAMIL

MARITIAL STATUS - MARRIED

LANGUAGE KNOWN - TAMIL, ENGLISH.

BLOOD GROUP - A+

NATIONALITY - INDIAN

DECLARATION:

I hereby declare that the above Particulars of facts and Information stated are true, Correct and complete to the best of my belief and knowledge. DEEPIKA. T

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