Business Analyst Project Manager

Syed Kamrul Hasan, PMP®, CSM®

Annandale, Virginia ***************@*****.*** +1-571-***-**** LinkedIn PROFESSIONAL SUMMARY

Results-driven Agile Project Manager and Certified Scrum Master with over 15 years of progressive experience in telecommunications, IT, and Agile delivery. Proven expertise in leading cross-functional teams, managing multimillion-dollar projects, and delivering business outcomes aligned with strategic goals. Proven ability to turn project uncertainty into clarity and consistency by refining processes and fostering Agile excellence. Demonstrated leadership in governance, stakeholder communication, risk mitigation, and cost optimization across USA and South Asia. A dynamic professional recognized for fostering growth through mentorship, leading from the front, and implementing innovative solutions. PROFESSIONAL SKILLS

Agile & Project Management: PMP, Scrum, SAFe, Kanban, Agile Coaching, Sprint Planning, Backlog Grooming, Daily Stand-ups, Sprint Reviews, Retrospectives, JIRA, Confluence, MS Project Team & Stakeholder Leadership: Team Mentoring, Conflict Resolution, Cross-Functional Collaboration, Client/Vendor Management, Executive Communication Execution & Delivery Excellence: Project Lifecycle Management, Cost Control, Risk Management, Resource Optimization, KPI Tracking, Process Improvement Technical & Domain Expertise: Telecom Infrastructure (BSS/RAN/MW), IT Service Delivery, Data Analytics, Cloud Fundamentals (AWS Certified Cloud Practitioner) Reporting & Visualization: Power BI, Tableau, MS Excel, Dashboard Creation, Status Reporting PROFESSIONAL EXPERIENCE

Client Services Project Manager

Company: PeopleNTech Institute of Information Technology (PIIT), Virginia, USA Duration: May 2023 – Present

• Spearheaded Agile transformation initiatives, aligning project delivery with business outcomes across education technology portfolios.

• Built and managed high-performing Scrum teams, increasing team velocity by 25%.

• Led project execution, reporting to C-suite stakeholders, and implemented workflow automations that reduced delays by 30%.

• Developed dashboards using KPIs to provide real-time project visibility, improving stakeholder satisfaction.

• Identified process gaps, implemented lean improvements, and drove cross-functional collaboration across departments.

Project Manager

Company: Robi Axiata Limited, Bangladesh

Duration: Nov 2016 – Apr 2023

• Directed large-scale infrastructure projects (BTS, IBS, B2S) across urban and rural areas; delivered 3000+ 2G/3G sites on time and within budget.

• Increased customer satisfaction by 40% through rapid resolution of B2C complaints via structured Agile processes.

• Delivered cost-effective tower designs with integrated solar power, resulting in 20% CAPEX savings.

• Facilitated governance over wholesale business and ensured process compliance with regulatory standards.

• Managed technical evaluations, vendor negotiations, and performance benchmarking for Huawei and Ericsson deployments.

Past Experiences

Airtel BD Limited Project Manager (2010 – 2016)

Successfully led the end-to-end rollout of 5,000+ telecom sites including 2G, 3G, and MSC nodes, ensuring timely delivery and alignment with strategic goals. Streamlined vendor governance and equipment procurement processes, resulting in a 20% cost efficiency improvement and faster network deployment cycles. Warid Telecom International Ltd Regional Manager – BSS Projects (2008 – 2010) Directed large-scale infrastructure programs with embedded risk mitigation and resource forecasting, enabling consistent project delivery across regions. Spearheaded solar trial initiatives, showcasing leadership in sustainable telecom practices and optimizing energy costs at remote sites.

Siemens / Nokia Siemens Networks Project Manager – BSS (2004 – 2008) Oversaw the rollout of over 2,250 BTS sites across 19 phases of a national telecom expansion, ensuring on-time delivery and technical compliance. Led vendor coordination and turnkey swap projects, improving operational efficiency and reducing implementation time by 25%. CERTIFICATIONS

• Project Management Professional (PMP®) – PMI Valid Through: 2028

• Certified Scrum Master (CSM®) – Scrum Alliance Valid Through: 2027

• AWS Certified Cloud Practitioner – Amazon Web Services Valid Through: 2027

• Additional Certifications from LinkedIn Learning

• Telecom and Infrastructure Project Certifications EDUCATION

• M.S. in Information Technology (Data Management & Analytics) 2023 – 2024 Washington University of Science and Technology, Alexandria, VA, USA

• EMBA – Major in Marketing 2004 – 2006

Victoria University of Bangladesh, Dhaka, Bangladesh

• B.Sc. in Electrical & Electronic Engineering 1993 – 1998 Rajshahi University of Engineering & Technology, Bangladesh

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