Call Center
Resume:
Crystal Rivers
Monroeville, AL 36460
Phone: 251-***-****
Email: ********@*****.***
Objective
To join an interactive organization that offers me a constructive workplace for communicating and interacting with customers and people.
Employment History
06/2023 - 01/2025
Call Agent
Advanced Call Center, Berwyn, PA
Maintain records of contacts with customers. Confer with customers by telephone about loan services, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
07/2012 - 12/2022
Retail Banker
Trustmark National Bank, Monroeville, AL
Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Monitor bank vaults to ensure cash balances are correct.
Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
11/2009 - 07/2012
Teller
Woodforest National Bank, Monroeville, AL
Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
Resolve problems or discrepancies concerning customers' accounts.
Prepare and verify cashier's checks.
Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
Answer telephones and assist customers with their questions.
Identify transaction mistakes when debits and credits do not balance.
Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Education History
General High School Curriculum
High School Equivalency Diploma
Norcross High School, Norcross, GA
Detailed References
References Available on Request
Contact this candidate