IT Professional Technical Writing / QA Testing IT Support Web Co
Resume:
Melissa T. Valdez
***** ********** ** **, ***********, NM 87114-6521
Phone: 505-***-**** Email: *******.*.******@*****.***
Objective
IT professional seeking a remote, part-time/full-time position in Information Technology, focusing on technical writing, quality assurance, IT support, web content management, and data quality. Bringing over 20 years of experience in documentation, systems support, and web applications.
Summary of Qualifications
Over 20 years of experience in Information Technology with expertise in systems analysis, technical documentation, QA testing, and end-user support.
Proficient in collecting and defining complex business requirements for secure, integrated web and e-commerce applications.
Skilled in leading Joint Application Development (JAD) sessions and collaborating with cross-functional teams.
Strong technical writing and editing skills; adept at system/user documentation, SOPs, and knowledge base articles.
Proven ability to manage documentation repositories, version control, and content lifecycle.
Familiar with Microsoft SQL Server and SQL Server Management Studio (SSMS) for querying, database monitoring, and basic administrative tasks.
Proficient in querying and monitoring databases using SQL Server, and Crystal Reports. Expertise in QA testing including functional, regression, performance, and user acceptance testing.
Proficient in data quality assurance, validation, cleanup, and reporting using SQL, Excel, Access, Crystal Reports.
Adept at WordPress, Dreamweaver, Active Directory, Dameware, and database management.
Skilled in remote IT support, application troubleshooting, technical training, and help desk operations.
Excellent communicator with ability to simplify complex technical information.
Proficient in Windows Command Line (cmd.exe) and tenet
Familiar with Telnet for network troubleshooting,checking daily jobs on production server, ran stored procedures with dbaccess
Technical Skills
Technical Writing & Documentation
User manuals, SOPs, system specifications, and knowledge base content
Documentation lifecycle management and content version control
Quality Assurance & Testing
Manual testing: functional, regression, user acceptance testing (UAT)
Content and UI testing for digital applications and websites
Test script creation, issue tracking, and debugging
IT Support & Help Desk Services
Tier 1 & Tier 2 support, remote troubleshooting via Dameware and Active Directory
Software installation, diagnostics, and user training
Afterhours support on call support
Web Content Management & Accessibility
CMS tools: WordPress, Dreamweaver, HTML/CSS
Accessibility compliance: WCAG 2.1, Section 508
Data Management & Quality Assurance
Data entry, validation, audits, and reporting
Data accuracy and integrity across large datasets
Software, Tools, and Platforms
Microsoft Office Suite (Word, Excel, PowerPoint), Microsoft 365
Jira, SharePoint, Microsoft Teams
Zoom, Google Workspace, Dameware
SQL Server, Server Studio, Access, Microsoft SQL Server Management Studio Crystal Reports, SSMS
Adobe Creative Cloud, WinSCP
Programming Languages
Java, JavaScript, Visual Basic (VB.NET/VBScript), SQL, JCL, HTML
.NET Framework using Visual Studio 2008
Operating Systems & Environments
Windows,UNIX, DOS
Education
University of Phoenix, Albuquerque, NM
Bachelor of Science in Information Technology – May 31, 2007
ITT Technical Institute, Albuquerque, NM
Associate of Applied Science, Computer Electronics and Engineering Technology – Sep 10, 2004
Certifications & Training
Level 4 Criminal Justice System Security Awareness Training
Civil Rights Certification
CORIS® Administrator Certification
Experience
State of New Mexico Government – New Mexico Corrections Department
Santa Fe, NM IT Quality Assurance Analyst III 2022 – 01/2025 (Retired 27 years of service )
Build and execute test cases for functional, regression, and/or performance testing.
Review and maintain test plans, test cases; implement test strategy and traceability.
Coordinate with analysts and developers for problem analysis and resolution.
Lead integration and user acceptance testing efforts.
Create and maintain automated test suites using scripting languages.
Support IT applications and mentor junior analysts.
Generate reports using SQL, and Crystal Reports.
Maintain WordPress\Dreamweaver sites content and application security platforms.
Ensure database access control and data integrity.
State of New Mexico Government – New Mexico Corrections Department
Santa Fe, NM Application Developer I/II/III 2005 – 2020
Acted as liaison between project team and customers.
Developed and deployed secure web-based applications.
Performed code debugging and functional testing.
Defined business and system requirements and created system design documents.
Built Word Merge Reports and supported user training and testing.
Designed complex database structures and developed application solutions.
State of New Mexico Government – ONGARD Service Center
Santa Fe, NM Database Administrator/Network Specialist 2000 – 2005
Implemented and optimized database infrastructure and performance.
Managed DBMS security, privileges, and documentation.
Provided design support and scalability planning for future system growth.
Maintained front-end/back-end access and monitored system health.
State of New Mexico Government – Information System Division/GSD
Santa Fe, NM Computer Operator 1999 – 2000
Monitored and operated mainframe computer systems and peripherals.
Executed system commands and performed online updates.
Troubleshot system errors and supported data processing operations.
Maintained client databases and updated records daily.
State of New Mexico Government – NM Taxation & Revenue Department/Operations
Santa Fe, NM Data Control Specialist 1997 – 1999
Operated systems including PIT, CRS, MVD, and Oil & Gas.
Performed data entry clean-up and scheduled production jobs.
Handled technical support, reporting, and supervised junior staff.
Extracted system data for internal requests and documentation.
Professional References
Available Upon Request
Contact this candidate