Supply Chain Customer Service

Key Skills

Languages

English

Hindi

AMIT KUMAR

UPADHYAY

SR. CAM

PHONE +91-790*******

EMAIL **********@******.***

LOCATION Bengaluru, INDIA

EXPERIENCE 4 Years 3 Months

Reconciliation

Balance Sheet Finalisation

Financial Analysis

Typing Speed

Warehouse Management

Supply Chain Operations

Operations Planning

Supply Planning

Inventory Management

Logistics Management

Inbound Process

Sales Planning

Profile Summary

e.g. 4+years experience in customer relationship and account management. Adept at marketing automation

and Salesforce automation. Proven track record of

reversing customer pain points, especially during

checkout. Team-player and an enthusiastic go-getter. Outgoing individual with a pleasant personality.

Work Experience

Sr. CAM

HDFC Life

09/2024 - 05/2025

- Managing a diverse customer portfolio and

achieving the customer satisfaction through

personalized service and proactive engagement.

Assistant Manager

Axis Max Life

07/2023 - 09/2024

- Achieved branch's customer satisfaction rating by implementing personalized customer service

initiatives and resolving customer queries promptly. Operations Executive

First choice logistics

09/2021 - 04/2023

- Managed inventory to ensure optimal stock levels and minimize stockouts, leading to a 15% reduction in carrying costs.

- Coordinated with vendors to ensure timely and

cost-effective procurement of materials, resulting in a 20% improvement in supply chain efficiency.

- Processed customer orders accurately and

efficiently, contributing to a 98% customer

satisfaction rate.

- Conducted thorough quality assurance checks on

received materials, resulting in a 10% decrease in defective products.

Education

M.Com - Commerce

2019

Indira Gandhi National Open University (IGNOU),

Delhi

Grade - 57%

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