Scrum Master Product Owner

ALAN CLAY SIMS

281-***-**** *************@*****.*** https://www.linkedin.com/in/alan-sims-3a4aa36/

SUMMARY OF QUALIFICATIONS

Detail-oriented Scrum Master/Product Owner with over 15 years of experience in project management, dedicated to leading cross-functional teams in designing, developing, and delivering high-quality products on time and within budget

Oversaw hybrid and multi-cloud environments, including AWS, Azure, and Google Cloud, ensuring secure, scalable, and cost-efficient infrastructure solutions.

Spearheaded virtualization initiatives using VMware, Hyper-V, and container platforms like Docker and Kubernetes, enhancing infrastructure flexibility and performance.

Directed the management and optimization of enterprise networks, covering firewalls, switches, routers, VPNs, and SD-WAN, improving network reliability and security.

Implemented robust disaster recovery and business continuity solutions, minimizing downtime and ensuring operational resilience.

Leveraged automation tools and scripting languages such as Ansible, Terraform, PowerShell, Python, and Bash to streamline infrastructure deployment and configuration management.

Managed SAN, NAS, and cloud-based storage solutions to support high-availability environments and scalable data storage requirements.

Enforced security best practices, including identity management, vulnerability management, and the integration of SIEM tools to strengthen infrastructure security posture.

Deployed and maintained comprehensive monitoring and logging frameworks using tools like Splunk, Nagios, Zabbix, and Prometheus to ensure system health and proactive issue resolution.

Administered enterprise directory services and authentication protocols, including Active Directory, LDAP, SAML, and OAuth, to support secure and seamless access management.

Collaborated with stakeholders and senior leadership to communicate infrastructure risks, project status, and technical solutions in a clear, business-oriented manner.

Applied ITIL framework principles to enhance infrastructure operations, improve incident response, and optimize service delivery.

TECHNICAL SKILLS

Lean Six Sigma /Service Now/ITIL/ITSM/Product Lifecycle Development /Product Data Management/Computer Aided Design (CAD) Palo Alto Switches/Cisco Routers /Plain view / Clarity / MS Project 2016 / Visio / Vmware/ Hyper-V/FrontPage / SharePoint / Windows and Linux / Azure/Visio/ Waterfall and Agile/Endur software/ Open Link Endur / MS Office Suites / Visual Basic / Java / .Net / LAN / ERP / Tel Com VoIP / Telnet / NFS / NIS / TCP/IP / IPX/SPX / .Net FoxPro / Oracle / MS SQL Server / Remote Desktop Management Tools / Active Directory / AutoCAD / Citrix / SAP / Altiris Deployment / Installing and Configure UPS / Red Hat Unix Installation / JavaScript / AWS Cloud Support/NFS (Network File Sharing), Trax Application for Operations/ ACH- Digital Marketing

EDUCATION

Associate Degree Electronics Engineering ITT Technical Institute

CERTIFICATIONS

Project Manager Professional (PMP) 2025

Scrum Product Owner Certified (2022)

Scrum Master Certified (2020)

Scrum Negotiation Associate (2020)

Six Sigma Yellow Belt (2020)

Cisco CCNA (2001)

PMI-ACP (2019)

Scrum Fundamentals Certified (2019)

PROFESSIONAL EXPERIENCE

NASA-Leidos Infrastructure Manager Sept 2024- Current

Manager over 10 NASA sites for Print

Lead the strategic planning, design, and execution of IT infrastructure initiatives, ensuring alignment with business goals and future scalability.

Manage vendor relationships, including contract negotiations, service-level agreements (SLAs), and performance monitoring for infrastructure services and products.

Ensure infrastructure compliance with industry standards and regulatory requirements (e.g., ISO, NIST, GDPR, SOC2).

Mentor, coach, and develop IT infrastructure staff, fostering a culture of technical excellence, accountability, and continuous learning.

Collaborate with software development, application, and data teams to ensure infrastructure compatibility and support for enterprise systems.

Coordinated with database administrators to optimize infrastructure support for SQL and NoSQL databases, ensuring high performance and availability.

Oversee Network port security for Print and lead daily standup meetings on planning

Responsible for testing and replacement of end-of-life printers and help to write SOW (Statement of Work) for Vendors

Citi Bank, Irving, TX, Infrastructure Manager Nov 2022 - Nov 2023

Directed end-to-end lifecycle management of servers, storage, networking, and cloud resources, ensuring optimal availability and performance.

Managed enterprise backup solutions and data protection strategies, safeguarding critical business information and minimizing data loss risks.

Collaborated with executive leadership to define IT infrastructure roadmaps, ensuring alignment with organizational digital transformation objectives.

Conducted UAT testing on software projects and documented functional requirements, enhancing application quality and performance.

Standardized virtualization environments using VMware vSphere, Hyper-V, and other technologies to consolidate workloads and maximize resource utilization.

Coordinated with engineers, designers, and stakeholders to align on project roadmaps, using KANBAN boards for clear communication.

Assisted the Product Owner in tracking team velocity and sprint progress and removing blockers to ensure smooth project delivery.

Implemented best practices and adjustments to the SAFe framework to improve productivity and accelerate software delivery.

Atlantic Energy, FL – Remote Infrastructure Project Manager Aug 2021-Oct 2022

Led the upgrade from Endur v15 to v16, ensuring seamless integration and minimal downtime while managing cross-functional teams.

Developed detailed product specifications, user stories, and conducted gap analysis to enhance Endur's performance and address customer needs.

Managed SDLC and Cloud migration projects using AWS technologies, resulting in significant cost savings by consolidating servers.

Implemented centralized monitoring and alerting systems using tools like Prometheus, Zabbix, and Splunk, providing real-time visibility into infrastructure health.

Coached teams on Agile processes, led daily standup meetings, and participated in Scrum ceremonies to drive project efficiency.

Coordinate disaster recovery drills and business continuity tests to validate infrastructure resilience and recovery processes.

Tracked and presented KPIs, risks, and project updates to stakeholders using tools like MS Project, SharePoint, and Smartsheet.

Infrastructure Project Manager Fiserv Apr 2021-Aug 2021

Continuously assessed and implemented process efficiencies for optimal resource utilization and execution.

Collaborated with product owners and Scrum teams to groom stories and finalize Sprint Backlogs.

Captured and analyzed key metrics like Sprint burndown and Velocity to monitor team progress.

Applied project management principles to create and maintain project plans, ensuring successful implementations.

Participated in the Agile/Scrum Community to drive continuous process improvements within the organization.

Senior Product Owner/IT Project Manager Houston Airport System Aug 2002-Apr 2021

Coordinated all Scrum ceremonies, including Sprint Planning, Daily Standups, and Sprint Retrospectives.

Led application development projects, including biometric scanning with United and Southwest Airlines.

Collaborated on IP Telecom system implementation and E911 configuration with Verizon.

Worked in Agile development environments, managing sprint planning, backlog, and Agile testing practices.

Mentored and coached other Scrum Masters to ensure consistent practices across teams.

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