Customer Service Financial Services

Saleh Badahman

Calgary, Alberta 587-***-**** ***********@*****.***

FINANCIAL SERVICES

● Highly energetic and enthusiastic professional with over 25 years of diverse experience in the financial services industry including retail banking, treasury, and IT

● Multilingual communication skills including Arabic, English, and Amharic

● Proficient in Word, Excel, Internet researching, and an expertise in software quality assurance

● Vast background in Treasury products including Foreign Exchange (FX) and Bullion Market

● Efficient in managing financial transactions and in-depth knowledge of customer service

● Effectively work both independently and in team environments; organized, and self-motivated

● Highly approachable, friendly, and easily establish rapport and gain the confidence of customer

WORK HISTORY

Warehouse Associate l Sep 2020 – Current

Amazon, Calgary

Scan on all items received and distribute to different section

Problem solving duties

Worked different departments among the warehouse

Certified in forklift Operator

Certified in Trailer Docking and Releasing (TDR)

Customer Service Representative January 2019 – November 2019

Bank of Montreal, Calgary

• Provide Customers with Daily Banking Services

• Engage with Customers for additional Bank product Sales

• Advice and Educate customers on Digital Banking

End User Support Supervisor 2014 - 2018

National Commercial Bank, Jeddah, Saudi Arabia

• Managed a team of 8 people on day to day tasks

• Assigned, coordinated, and followed up on all projects of the team

• Coordinated with various departments to ensure all testing environments were updated

• Coordinated with end users for their system testing prior to production deployment

• Evaluated the team individually and as a team for end of year appraisal

System Integration Testing Supervisor 2010 - 2014

National Commercial Bank, Jeddah, Saudi Arabia

• Ensured that all software changes implemented within different sectors were tested and verified

• Supervised a team of 40 staff on-site and offshore

Software Test Lead 1997 – 2010

National Commercial Bank, Jeddah, Saudi Arabia

• Tested and delivery all treasury, investment, and retail projects with high quality.

• Provided on job training for newly hired staff

Bullion and FX Dealer 1991 – 1997

National Commercial Bank, Jeddah, Saudi Arabia

• Advised customers on the market strategy for gold, silver, and platinum

• Bought and sold product in the Bullion and Foreign Exchange market

EDUCATION

Bachelor of Computer and Information Systems Degree 1984 – 1988

Lincoln Memorial University, Tennessee, USA

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