Customer Service Sales Associate

Natalya Patterson

206-***-**** ******************@*****.*** Renton, WA 98059

PROFESSIONAL SUMMARY

Dynamic sales associate with a proven track record at LOFT, excelling in customer service and relationship building. Adept at cash register operations and consistently achieving sales goals. Known for an outgoing personality and effective problem-solving skills, I thrive in fast-paced environments, ensuring customer satisfaction and promoting brand loyalty. Committed professional with experience in customer service and sales in the retail industry. Skilled in upselling, cross- selling, and merchandising. Highly organized and detail-oriented with excellent communication skills. Dynamic sales professional with a passion for client relationships and customer service. Possesses an entrepreneurial drive and enthusiasm for success, along with experience in the retail sector. Committed to providing consistently high level of customer service, with a knack for quickly building rapport with clients. Sales Associate with proactive approach to driving sales and delivering exceptional customer service. Highly articulate communicator with genuine enthusiasm for engaging with customers and promoting products. Forward-thinking and ambitious, consistently seeking opportunities to stand out and achieve targets. Natural leader who thrives in dynamic retail environments, always aiming to exceed expectations. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

SKILLS

Customer service Teamwork and collaboration Time management Problem-solving Listening skills Problem-solving skills Multi-tasking strength Excellent people skills Reliable and punctual Cash register operation Money handling Goal oriented Outgoing personality Relationship building Task prioritization Store opening and closing Product sales Client service Cash handling accuracy Sales strategies Sales development Sales expertise Customer needs assessment Payment processing Complex Problem-solving Guest relations Adapt to diverse groups Policy and procedure adherence Sales goals attainment Brand promotion Product demonstrations Strategic planning Self-checkout assistance Building rapport Promotional support Money transfer systems Cold calling Contract preparation Friendly and outgoing Customer engagement Reading comprehension skills Hospitality and accommodation

EXPERIENCE

SALES ASSOCIATE, kent, wa

TJmaxx, March 2018-August 2018

• Greeted customers warmly and offered assistance.

• Helped customers find and select products.

• Kept work area clean, organized and free of clutter at all times.

• Assisted customers with product selection to ensure customer satisfaction.

• Greeted and escorted customers to product racks and shelves to assist with finding merchandise.

• Organized merchandise displays to promote higher levels of customer engagement.

• Established a positive rapport with customers by delivering friendly, personalized service.

• Encouraged customers to make additional purchases and suggested relevant items.

• Met merchandising standards by keeping store stocked and products faced.

• Promoted visual presentation standards by keeping store replenished. SALES ASSOCIATE, Bellevue, WA

LOFT, February 2018-July 2018

• Greeted customers warmly and offered assistance.

• Helped customers find and select products.

• Kept work area clean, organized and free of clutter at all times.

• Performed cleaning tasks, keeping store neat and organized.

• Assisted customers with product selection to ensure customer satisfaction.

• Operated cash register and POS to handle purchases, refunds, and exchanges for customers.

• Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.

• Greeted and escorted customers to product racks and shelves to assist with finding merchandise.

• Performed cash register operations accurately according to company guidelines.

• Established a positive rapport with customers by delivering friendly, personalized service.

• Provided accurate information about products, prices and availability both in person and over the phone.

• Built relationships with potential customers by providing helpful advice on product selection.

• Tagged new merchandise for sale and updated signs.

• Encouraged customers to make additional purchases and suggested relevant items.

• Met merchandising standards by keeping store stocked and products faced.

• Introduced promotions and sale opportunities, enticing customers.

• Utilized active listening techniques to identify customer needs and provided appropriate solutions.

• Placed special orders, submitted online orders, or contacted other stores to find desired items.

• Promoted benefits of store credit cards and customer loyalty programs.

• Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.

• Greeted customers and ascertained what each customer wanted and needed.

• Arranged and display merchandise to promote sales.

• Recommended, select, and help locate and obtained merchandise based on customer needs and desires.

• Exchanged merchandise for customers and accepted returns.

• Bagged and packaged purchases and wrapped gifts. INVENTORY CONTROLLER, Vancouver, WA

WAC,

Performed scheduled inventory counts and supply audits April 2017-June 2017

INSURANCE SALES MANAGER, Odesa, Ukraine

STATUS, November 2008-February 2014

• Utilized strong communication skills to effectively explain insurance policies and coverage options.

• Implemented strategies to reduce costs while increasing productivity levels across the team.

• Prepared monthly financial statements detailing overall performance against established targets.

• Assisted in developing strategic plans that aligned with company goals and objectives.

• Provided technical guidance on complex insurance claims issues as needed by customers.

• Maintained accurate records of all transactions including quotes, orders, invoices and payments.

• Managed day-to-day activities within the sales department such as scheduling appointments, tracking leads. Coached team members on effective sales techniques and provided constructive feedback to enhance performance.

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• Compiled data from various sources into comprehensive reports outlining current market conditions.

• Organized training sessions for staff on product knowledge, customer service practices and other relevant topics.

• Developed and implemented customer service processes to improve customer satisfaction ratings.

• Established relationships with key clients to ensure long-term business growth.

• Created detailed reports of sales activity, budgeting and forecasting for senior management review.

• Collaborated with marketing department to create successful promotional campaigns for products and services.

• Monitored competitor activity in the marketplace to stay ahead of changing trends in the industry.

• Developed sales team through motivation, counseling and product knowledge education.

• Provided guidance and mentorship for junior-level staff members.

• Monitored customer preferences to determine focus of sales efforts.

• Reviewed operational records and reports to project sales and determine profitability.

• Oversaw regional and local sales managers and staffs.

• Visited franchised dealers to stimulate interest in establishment or expansion of leasing programs. INSURANCE CLAIMS SPECIALIST, Odesa, Ukraine

AIS-polis, August 2006-October 2007

• Prepared invoices for payment requests from vendors associated with specific claim cases. Coordinated with third party vendors such as contractors and repair shops to ensure timely completion of repairs or services related to claims cases.

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• Resolved customer complaints regarding claim processing in a professional manner.

• Compiled statistical data related to the number of claims processed daily, weekly, monthly.

• Developed comprehensive reports to document all claim activities for review by senior management.

• Investigated and processed complex insurance claims, ensuring accuracy and compliance with state regulations.

• Utilized specialized software programs to manage claims information and process payments.

• Identified discrepancies between actual loss amounts and estimated losses reported by claimants.

• Followed up with clients after resolution of their claim case was reached to ensure satisfaction levels were met.

• Assisted in training new employees on proper procedures for filing insurance claims.

• Adhered to strict timelines when processing insurance claims. Maintained detailed records of all claim activity including documentation of conversations with claimants, adjusters, attorneys.

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Interpreted legal documents such as contracts, court orders, and settlement agreements for use in determining coverage amounts for insurance payouts.

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Collaborated with other departments within the company on special projects relating to new products or services being offered.

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• Prepared insurance claim forms and related documents and reviewed them for completeness.

• Reviewed insurance policy to determine coverage. Provided customer service, such as limited instructions on proceeding with claims and referrals to auto repair facilities and local contractors.

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• Interviewed clients and took calls to provide customer service and obtain information on claims.

• Corresponded with insured and agent to obtain information and to inform them of account status and changes.

• Calculated amount of claim.

Examined letters from policyholders and agents, original insurance applications, and other company documents to determine if changes were needed and effects of changes.

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Transcribed data to worksheets and entered data into computer for use in preparing documents and adjusting accounts.

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• Involved persons to obtain missing information.

Organized and worked with detailed office and warehouse records, using computers to enter, access, search, and retrieved data.

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• Paid small claims.

Reviewed and verified age, name, address and principal sum and value of property, on insurance applications, and policies.

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Calculated premiums, refunds, commissions, adjustments and new reserve requirements, using insurance rate standards.

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Organized and worked with detailed office and warehouse records, maintaining files for each policyholder, including policies that were to be reinstated and cancelled.

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• Notified insurance agent and accounting department of policy cancellation.

• Collected initial premiums and issue receipts.

• Obtained computer printout of policy cancellations, and retrieved cancellation cards from file. REAL ESTATE AGENT, Odesa, Ukraine

Grand, January 2003-January 2006

• Developed excellent communication skills through providing advice and guidance on property-related matters. Demonstrated ability to build strong relationships with clients, colleagues and other stakeholders in the real estate industry.

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• Skilled in negotiating deals between buyers and sellers to ensure maximum benefit for both parties.

• Guided and assisted buyers or sellers throughout entire transaction process.

• Proficient in preparing detailed contracts and documents related to real estate transactions.

• Performed comparative market analysis to estimate property value.

• Advised clients on market conditions, prices, mortgages, legal requirements, and related matters.

• Advertised client properties on websites, through social media, and in real estate guides.

• Accustomed to managing multiple projects simultaneously while meeting tight deadlines.

• Coordinated appointments with prospective buyers to showcase homes and plots.

• Accompanied buyers and sellers to home inspections and appraisals.

• Conducted market analysis to assess value of residential, commercial, and industrial properties.

• Used market data to identify viable opportunities for potential buyers and sellers of properties.

• Negotiated contracts with landlords to secure rental agreements for tenants.

• Showed homes to prospective buyers.

Accompanied buyers during visits to and inspections of property, advising them on suitability and value of homes are visiting.

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• Answered clients' questions regarding construction work, financing, maintenance, repairs, and appraisals.

• Contacted previous clients for prospecting of referral business.

• Arranged meetings between buyers and sellers when details of transactions needed to be negotiated.

• Promoted sales of properties through advertisements, open houses, and participation in multiple listing services.

• Acted as intermediary in negotiations between buyers and sellers.

• Advertised services to solicit property sales listings.

• Rented or leased properties on behalf of clients.

• Generated lists of properties that were compatible with buyers' needs and financial resources.

• Assessed them before showing them to clients.

Inspected condition of premises and arranged for necessary maintenance and notify owners of maintenance needs.

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• Displayed commercial, industrial, agricultural, and residential properties to clients and explained features.

• Solicited and compiled listings of available rental properties. EDUCATION

GED, Odesa, Ukraine

Faculty of Physics and Mathematics, September 2010 CERTIFICATIONS

• Real Estate 90 Hours course • MCC,Maricopa Community Colleges, ECL LANGUAGES

Ukrainian

Native

• Russian

Advanced

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English

Intermediate

MCC, Mesa AZ

• Polish

Conversational

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