Customer Service
Resume:
Zayda Mansour
Henderson, NV *****
702-***-**** ************@*****.***
PROFESSIONAL SUMMARY
Dedicated and organized assistant seeking a challenging full-time position to utilize excellent time management, problem-solving, and interpersonal skills. Proven ability to manage multiple tasks and prioritize effectively to meet team goals. Highly skilled in customer service, payment processing, conflict resolution. Possessing exceptional telephone reception, inventory management, and teamwork abilities, I am confident in my capacity to provide efficient and effective administrative support to any organization. As a National Honors Society member with perfect attendance and CPR, Lifeguard, Med Kit, and AED certification, I am committed to delivering exceptional administrative assistance to enhance productivity and support the success of the team. With a passion for providing outstanding service and a strong commitment to excellence, I am eager to leverage my experience as a Greeter, Secretary, and Front Desk Volunteer in a new assistant role.
SKILLS
Guest Needs Assessment
Stocking
Energetic and Outgoing
Call Answering
Guest Satisfaction
Critical Thinking
Payment Method
Customer conflict de-escalation
Store Management Support
• Food handling
Experience with Microsoft programs
Phone reception
EXPERIENCE
JUNE 2021-CURRENT
Greeter
Tropicana Pizza Las Vegas, NV
Manager: Julie Mitchell
• Acted as first point of contact for visiting clients and customers
Processed cash, credit and debit transactions accurately, limiting discrepancies
Greeted customers with smile and provided friendly, knowledgeable service
Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests
Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
APRIL 2020-FEBRUARY 2021
Secretary
Unveiled Design Henderson, Nevada
Online Company
Manager: Liam Bravo
- Scheduled appointments
- Organized and filed charts
- Answer telephone
- Entered new client information into database and kept data base current
-Resolved billing disputes
- Directed calls to clients or staff, and assisted customers
DECEMBER 2018-FEBRUARY 2019
Crew Member
Bounce U Henderson, Nevada
Manager: Maria
- Greeting guests
- Organizing parties
- Interacting with kids
- Answering phones
EDUCATION
Basic Academy Of Int'l Studies High School, Henderson, NV
GPA: 4.0
AP Literature
AP Biology
AWARDS
National Honors Society Member
4.0 GPA Club
Student of the Month
Volunteer of the month
CPR Certified
Lifeguard Certified
Food Handlers Card
VOLUNTEER
JUNE 2021-NOVEMBER 2022
Front Desk Volunteer
St Rose Hospital Henderson, NV
Operated telephone switchboard to take messages and schedule appointments.
Updated spreadsheets with trackable metrics and created reports.
Organized master calendar, scheduling appointments, meetings, and events for staff.
- Handling and discharge of patients
- Coverage of the information desk
- Answering phone calls
- Delivering specimen, telemetry, and sterile processing units
- Assist with special hospital projects
-Assist nurses in the Orthopedic, Emergency Room, Cardiovascular Observation Unit, Intensive Care Unit, and Clinical Decision Unit
- Highly trained in HIPAA Regulations, EMTALA Laws, Child/Adult/Elder Abuse Recognition and Reporting, hospital codes, and emergency communication
- Charting down medical records of patients
EXTRACURRICULAR ACTIVITIES
• Member of the Debate Club
• Member of Cheer and Dance team
• Peer Tutor in literature and Science
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