It Infrastructure Risk Management

MUHAMMAD HAMZA ASHRAF

New York City, United States (Permanent Resident)

***.*****@*****.*** 929-***-**** https://path2itexpert.blogspot.com https://linkedin.com/in/m-hamza-ashraf https://github.com/mhamzaaz PROFESSIONAL SUMMARY

IT Administrator with 4 years of diverse experience managing enterprise IT infrastructure, cloud platforms, and hybrid work environments. Proven success in deploying and securing systems using Microsoft 365, Azure AD, Intune, SCCM, and endpoint solutions. Skilled in Windows Server environments, network configuration and troubleshooting, asset management, and compliance with ISO 27001/NIST frameworks. Strong background in supporting construction, logistics, and service companies. Permanent resident seeking full-time onsite and/or hybrid positions across the US. CORE SKILLS & TECHNOLOGIES

• Cybersecurity: Risk Management, Vulnerability Scanning, IAM, DLP, Compliance (ISO 27001, NIST), IDS/IPS, QRadar/Splunk

• Support & Admin: Microsoft 365, Gmail, Azure, Intune, Active Directory, Windows/ MAC/ Linux OS, Office Suite

• Systems & Scripting: Linux, Bash, PowerShell, Python (Basic), SQL, C++

• Networking: Routers, Switches, Firewalls, VPN, Wireshark, TCP/IP, CCNA, DHCP, DNS

• Tools: SolarWinds, Intune, ManageEngine, Jira, Asset tiger, Kaseya, SharePoint, Exchange, Access, Autopsy, MariaDB EDUCATION

University of Hertfordshire, Hatfield, United Kingdom 2021 - 2023 Master of Science in Cybersecurity

• Specialized in data security, risk management, ethical hacking, digital forensic and system optimization NED University of Engineering and Technology, Karachi, Pakistan 2016 - 2019 Bachelor of Engineering in Telecommunication

• Focused on networking, communication systems, electronics and IT infrastructure. PROFESSIONAL EXPERIENCE

Business Support Manager (Contract)

Proservices4U Limited, UK February 2025 – May 2025

• Provided IT support for remote/on-site teams across construction and architectural projects.

• Managed Office 365 users, distribution lists, and mailbox permissions via Azure AD and Exchange Admin Center.

• Supported site connectivity with VPN troubleshooting, switch configurations, and remote desktop setup.

• Implemented Intune policies to secure endpoints and enforce compliance for mobile/BYOD devices.

• Maintained asset records, documented configurations, and aligned practices with ISO 27001 standards. Storage Team Operative

Loomis International, UK August 2024 – February 2025

• Monitored digital and physical inventory for high-value assets using IT-integrated tracking systems.

• Conducted audits and resolved data discrepancies, improving logistics reporting accuracy by 35%.

• Provided technical troubleshooting support for asset scanners and system terminals.

• Assisted in implementing inventory automation for secure commodities handling. IT Security Officer (Team Lead)

Lioness Business Group, UK November 2023 – November 2024

• Monitored and maintained IT security across the organization, safeguarding sensitive business data.

• Managed compliance with company policies, reducing risks related to cyber threats.

• Assisted in implementing secure remote access for off-site teams. IT Support Technician

Monitor Ltd, Eton Wick, UK June 2023 – November 2023

• Provided technical support for IT systems, ensuring smooth operations for staff and remote teams.

• Managed Microsoft 365 and cloud services, optimizing communication and collaboration tools.

• Set up and maintained hardware, software, and network equipment to support operations.

• Assisted in IT infrastructure setup for remote sites, ensuring seamless connectivity for project teams. Associate Security Engineer (Intern)

Ebryx Pvt Ltd, Karachi, Pakistan June 2021 – September 2021

• Monitored through Splunk and QRadar dashboard.

• Utilized QRadar tool to alert monitoring and event correlation.

• Received training in best security practices for Linux and Windows systems.

• Conducted research on attack techniques using Mitre ATT&CK analysis, Network+, Security+ and Wireshark Technical Support Engineer

HRSG, Karachi, Pakistan September 2020 – May 2021

• Provided Tier 1/2 support using Office 365, SCCM, Intune, and ManageEngine.

• Configured laptops, routers, switches, APs printers, VoIP devices (Grand Stream), and antivirus tools.

• Managed Active Directory, policy enforcement, and endpoint patch compliance.

• Led system imaging projects and implemented SolarWinds for centralized monitoring. Technical Support Engineer

CubeXS Weatherly Pvt Ltd, Karachi, Pakistan August 2019 – July 2020

• Ensured 99.9% uptime for data center infrastructure and applications.

• Installed, maintained, and secured servers, network devices, and storage arrays.

• Supported internal IT teams working on project management and ERP tools. CERTIFICATIONS

• CompTIA Security+ (Ongoing)

• Cisco CCNA, PCAP Programming Essentials in Python, NDG Linux (NetAcad)

• Google Cybersecurity Professional Certificate

• ISO/IEC 27001 Information Security Associate – SkillFront

• Coursera Pathway: Linux & SQL, Manage Security Risks, Cybersecurity Essentials, AWS Technical Essentials, Cybersecurity Tools & Careers

PROJECTS & LABS

SOC Simulation with QRadar & Splunk: Created a home lab environment to simulate log ingestion, threat detection, and MITRE-based triage.

Endpoint Hardening Scripts: PowerShell scripts to enforce local firewall, disable unnecessary services, and set password policies.

SCCM Imaging Lab: Created system images, managed patch deployment, and monitored compliance with SCCM console.

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