Customer Service Data Entry

JG

JESSICA GLENN

**.******@*****.*** 313-***-**** Dearborn MI

Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.

Order processing

Customer relationship management

Data entry

Customer feedback analysis

Sales support

Team leadership

Customer service

Conflict resolution

Staff training

Communication skills

Payment processing

Feedback handling

De-escalation techniques

Customer service excellence

Calm demeanor

Creative problem solving

Decision-making

Inbound and outbound calling

Clerical support

Call center experience

Punctuality and reliability

Action Jump Romulus, Michigan

Customer Service Professional

07/2020 - 06/2025

Entered customer data into databases for tracking purposes. Ensured customer satisfaction through follow-up .

Performed administrative tasks.

Maintained knowledge of product information, pricing, promotions, and policies.

Spiffy Cleaners Group Livonia, Michigan

Customer Service Office Manager

07/2015 - 01/2020

Maintained accurate records of customer interactions, transactions and feedback.

Developed and implemented customer service policies and procedures in line with organizational objectives .

Coordinated daily operations of the customer service department, including staff scheduling and training.

Managed escalated situations involving difficult customers through effective communication techniques.

Monitored customer feedback surveys and responded accordingly to improve customer satisfaction ratings.

Davenport University Grand Rapids, MI

BBA in Business Administration

06/2005

Summary

Skills

Experience

Education and Training

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