Customer Service Team Members

Osvaldo Garcia

Server

PROFILE

Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry for the past 5 years. Solid team player with outgoing, positive demeanor and proven skills. Motivated to maintain guest satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion.

EXPERIENCE

Find Dinning Server, Kent Hospitality Group, New York, NY — 2024 - Present

• Greeted and seated guests in a friendly and professional manner, ensuring their needs and preferences were met throughout their dining experience.

• Demonstrated strong knowledge of the menu items, including specials and ingredients, and provided recommendations to enhance the guest experience.

• Took accurate food and beverage orders and communicated them efficiently to the kitchen and bar staff, ensuring prompt and accurate service.

• Handled cash transactions and credit card payments, maintaining a high level of accuracy and accountability.

• Addressed guest concerns and resolved issues promptly and effectively, ensuring customer satisfaction and repeat business.

• Collaborated with team members and kitchen staff to ensure smooth and efficient restaurant operations.

• Maintained a clean and organized work area, including tables, chairs, and dining utensils

Server, La Esquina Mexican Restaurant New York, New York — 01/2023 10/2024

. Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

. Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

. Worked with POS system to place orders, manage bills, and handle complimentary items.

. Served food and beverages promptly with focused attention to customer needs Server, The Wilson New York, NY — 08/2022 to 10/2023

. Introduced customers to resort amenities with pleasant and helpful demeanor.

. Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

. Enforced policies and procedures to increase efficiency.•

. Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

SHIPPING AND RECEIVING CLERK

Carefree of Colorado Denver, CO 01/2018 to 10/2020

. Received incoming shipments, compared contents against associated records and transmitted to proper department.

. Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.

. Used pallet jacks and dollies to load and unloaded goods from trucks and containers.

. Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.

EDUCATION

. High School Diploma

. Hialeah Gardens High School 2010 to 2014

SKILLS

. Customer Experience . First Aid

. Customer Interaction . Critical Thinking

. Conflict Resolution . CPR Certified

. Bilingual . Staff Training

. Full Safety Compliance

6 Cornelia St 4D Brooklyn NY 11221 United States 347-***-**** ****************@*****.***

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