Customer Service Store Operations
Resume:
Heidi Adame Juares *** Westover Ave
Kannapolis, NC 28081
***********@*****.***
EXPERIENCE
Punchy’s Diner, Concord, NC — Hostess
June 2020 - October 2021
● Managed guest seating arrangements efficiently, ensuring balanced table rotation and minimal wait times.
● Collaborated with servers to address guest needs and provided support during busy shifts.
● Contributed to end-of-day closing tasks, helping to maintain a clean and organized dining area.
Target, Concord, NC — Service Advocate
October 2021 - December 2024
● Deliver guest orders efficiently and on time, ensuring a positive shopping experience.
● Trained new team members on Drive Up procedures and other store operations, ensuring adherence to company standards.
● Support management with end-of-day closing tasks, contributing to smooth store operations
● Responded promptly to guest inquiries and concerns, providing excellent customer service and resolving issues efficiently. The Greens At Cabarrus, Concord, NC — CNA
December 2024 - Present
● Assisted residents with activities of daily living (ADLs), including grooming, oral hygiene, toileting, dressing, and mobility support
● Monitored and recorded vital signs such as blood pressure, temperature, pulse, and respiration, reporting changes to nursing staff
● Provided compassionate one-on-one support, offering emotional companionship and attentive listening to residents
● Collaborated with team members to ensure quality care and stepped in to support coworkers when needed
EDUCATION
SKILLS
Time Management
Critical Thinking
Customer Service
Problem Solving
Cash Handling
Organizational Skills
Courses
CNA Certification Course
August 2022- February 2023
LANGUAGES
● English- Highly
Proficient
● Spanish- Proficient
A.L Brown High School, Kannapolis, NC — High School Diploma
August 2019 - June 2023
● Graduated with honors, achieving a 4.2 GPA.
● Active member of National Honor Society, Beta Club, and National Technical Honor Society.
● Completed the Nursing Fundamentals program during senior year, gaining hands-on experience in healthcare.
University of North Carolina At Charlotte, Charlotte, NC— Bachelor's Of Science In Nursing
August 2023 - Present
● Dean’s List 2023
Contact this candidate