System Administrator Data Management

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Emad Faltas

Emad Faltas 732-***-****

System Administrator **********@*******.***

Education: DeVry University, North Brunswick, New Jersey Associate in Applied Science Degree in Computer Information Systems Alexandria College of Commerce, Alexandria, Egypt

Bachelor of Science Degree in Accounting

Technical

Skills:

Paragon clinician Hub, Athena, and MModel.

AI Scripting – Automation. PowerShell, Python

Many remote tools & RSA

TCP/IP networking / Ethernet, CODE42

Windows and MAC

Advanced MS Office 2019, and 365

HDI, SOC Type II and Windows Certificate

Virtualization & Cloud: VMware, Hyper-V,

vSphere and Active Directory (AD)

JDE accounting system

TCP/IP, DNS, DHCP, VLANs

WAN/LAN and wireless

Cisco & VPN mobile devises

DBMS-Database Management System

SNOW, Track-It Ticketing system

Analyst, Watson, …many others systems

Security tools CODE42, LogRhythm and McAfee

MS System Center Configuration Manager

(SCCM )

Oracle (SQL PLUSE, DML, DDL)

DUO & Symantec VIP mobile Admin

Citrix and Med-Power Admin

MS Server 2022, Exchange 2016 & 2019

Electronic Data Capture (EDC) systems

Experience with GLP environment

Labs monitoring system (View Point)

Fluent in Arabic

Experience

WuXi Apptec. Plainsboro, NJ

System Administrator 11/2022 – 6/2025

Managed and maintain 11 Key Clinical analyst Systems, Such as Analyst 1.7.3, Watson, PDFACSVers, and others

Plan and execute system upgrades, patches, and migrations, with compliance with FDA and state regulatory to insure minimum impact on business operations.

Develop and maintain comprehensive system documentations as SOPs and Change controls for system modification and access allocation/Permissions

Implement and test Disaster data recovery to ensure safety and integrity of current and archived data for all system, example as electronic archive, offsite fiscal storage and fireproof safe.

data management teams, to develop and closely follow processes to provide and manage access administration for key applications and systems.

Work with QA/QC and Validation teams to practice regular audits and assessments of the IT infrastructure to identify gaps and recommend corrective actions in compliance with GLP, FDA and NJDOH regulations.

Provide new hire with IT System training, as system’s best practice to increase user’s efficiency and reduce downtime

Work Directly with FDA and New Jersey health department DOH along with sponsors. To maintain software, hardware and database compliance

Collaborate with internal and external Validation team to test, analyze and validate new systems 2

Emad Faltas

Collaborate with Developers and vendors to reduce average bugs and downtime

Administer System Backups (VMware backup Servers, PCs and VMs), Daily, Weekly and Monthly

Utilize VMware to create VMs and maintain the vSphere as demand increases for more tools to analyze data

Monitor Network traffic via CODE42, and LogRhythm.

Microsoft Exchange Server 2016 and 2019, create new emails account and sync to Active directory, migrate user’s inboxes, create shared groups email and block/permit incoming servers.

Setup New Hire accounts on required system including MS OneDrive, create personal share, assign permission and login credentials for assigned system

Monitor and reports suspicious activities and vulnerability

Support Desktop team and ensure system hardware compliance Saint Peters University Hospital, New Brunswick NJ 2/2019 - Present Level 2 VIP executives and Physician support/ Team lead

Provide in-depth support to Executives and Physician in Paragon, MModel and Athena clinical software

Assist Executives and Physician for Hardware, software and Clinical APPs

Network infrastructure device monitoring and support

Admin servers for backups and data integrity

Coordinate tasks between Helpdesk and other departments (SA, BA, Interface & Clinical DBA.)

Perform job specific tasks in compliance with NJ and DOH regulation and rolls

Assist in implementing upgrades, perform studies and tests

Wright recommendation for system upgrade using collected data from end users

Wright policies and training for new analysts, and perform system preparation, and accounts

Maintain schedule and assign team’s tasks

Evaluate Performance and assign goals to HD team member

Med-Power Admin – Assign courses and training and monitor progress to Physicians Saint Peters University Hospital, New Brunswick NJ 3/2017 - 2/2019 IT support

Windows 7 to Windows 10 migration – PCs, COWs, WOWs,

Respond to, escalate/reassign, and close helpdesk tickets

Active directory - Manages and creates user accounts, and assign policies

Applying SPUH Windows 10 image to various IT equipment’s, and use SCCM for other software

Assist and provide technical support to field issues generated by company clients via web, phone, email, chat, forums and on site (when needed)

End user on Windows desktop and laptop and MAC, as well as mobile OS (IOS, Android, Windows phone etc)

Diagnosing a problem and performing root cause analysis to improve systems or procedures

Performs advanced printer troubleshooting

Performs advanced network connectivity troubleshooting

Performs software installation processes and software troubleshooting

Collect customer experience, log files, screen shots and any other relevant information to support complete case resolution

providing configuration requirements for new computer acquisitions,

Open, track, maintain and close issues in the Track-It

Maintains passwords, data integrity and file system security for the desktop environment

Assembly/Disassembly of hardware, replacing components as needed

Provide call center support for a LAN, WAN, VPN and Citrix connections

Resolve or re-assign helpdesk requests through Track-It

Microsoft Active Directory design, implementation, and administration

Create SQL Custom reports for various accounting requirements

Talking staff/clients through a series of actions, either face to face or over the telephone 3

Emad Faltas

Providing support, including procedural documentation

Communicates highly technical information to both technical and nontechnical personnel.

Setting up new users’ accounts and profiles and dealing with password issues Meky Accounting Firm. South River NJ 2/2008-3/2017 IT support

Assist and provide technical support to field issues generated by company clients via web, phone, email, chat, forums and on site (when needed)

Support customers on Windows XP, 7, 8 and 10, as well as mobile OS (IOS, Android, Windows phone etc.)

Order IT parts and coordinate a roll over and PC Upgrade

Open, track, maintain and close issues in the Remedy system

Assembly/Disassembly of hardware, replacing components as needed

Provide call center support for a LAN, WAN, VPN and Citrix connections

Microsoft Active Directory design, implementation, and administration

Create SQL Custom reports for various accounting requirements

Talking staff/clients through a series of actions, either face to face or over the telephone

Providing support, including procedural documentation

Provides technical support for PC hardware, laptops, software, network configurations and peripherals as needed

Trouble Shoot Printers, Hardware and software

Elementis Worldwide Inc. East Windsor NJ 2010-2012 JDE help desk support

Provide call center support for JDE

Wright Coding algorithm to reduce shipments coast and increase efficiency

Track Budgets for various location and send early alarms to help management be on track

Use Microsoft System Center Configuration Manager (SCCM ), remote support

Create, maintain and track new items

Calculate coast, budget, and configure routing of new and existing items

setting up new users’ accounts and profiles and dealing with password issues Pfizer Inc. Parsippany, NJ 2/2004-1/2008

Level 2 IT help desk support

Provide call center support for a LAN and WAN network

talking staff/clients through a series of actions, either face to face or over the telephone

providing support, including procedural documentation

Experience with tracking system (Remedy System)

setting up new users’ accounts and profiles and dealing with password issues

Provides technical support for PC hardware, laptops, software, network configurations as needed

Provides technical support for mobile devices like blackberry and smart phones

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