Customer Service Team Member

Wendy Coreas Cruz

***********@*****.***

Objective

A Self-motivated team member with 15 years of customer service experience at Costco #204. Who is

seeking to work as a Regional Office Receptionist, and to continue to learn and develop new skills. A hard

worker who is highly skilled in communication and organization. Adapts well and looks forward to new

challenges.

Work Experience

Tire Center Sales, Costco #204

April 2009-Present

e Greet members, answer phone calls, and assist them with orders,

questions, stock purchases.

e Assist in operating vehicles in and out of the garage.

e Assist supervisors and installers to bring in members tire orders and

write down the DOT numbers.

e Use program AS400 to look up products, pricing, and quantities

availability.

e Use Appointment Program for members purchases, and to set up

appointments.

e Use the Spot program to check in store orders.

e Use ETINQ to track on-line order purchases.

Morning Stocker, Costco # 204

August 2014- September 2022

Stocked in the Frezer department #19.

Rotated items in the freezer based on their expiration date. (FIFO)

Assisted in different departments with stocking.

e Made price signs using the EDSM and EDSR system.

Cashier Assistant

July 2008-April 2009, Costco # 204 Fairfax, VA

e Assisted the cashier by packing customers’ purchases.

e Returned unwanted items back to appropriate location.

e Assisted the cashier with verifying members information and looking up

item numbers.

Education

Osbourne Park High School

September 2003- incomplete

Manassas, Virginia

Skills

e Bilingual in Spanish and English.

e Great communicator and organizational skills.

e Adapt to new changes, and great team worker.

Contact this candidate