Customer Service Medical Assistant

Location:

Posted:

July 11, 2025

Evett L. Hearn

East Moline, IL 61244

**********@*****.***

SUMMARY OF QUALIFICATIONS

Excellent Customer service experience

Attained medical office procedures including patient scheduling, billing, and coding

Implemented revenue-collection strategies

Attained skills in MS Office (Word, Excel. PowerPoint)

Accomplished skills in Medical Terminology, CPT, HCPCS, ICD-10-CM

Achieved knowledge in Medical Claims Processing and Compliance

Input technology-keyboarding skills and various scanning devices

Over 160 hours of clinical externship experience

Skillful with insurance forms such as CMS-1500 crossover forms, UB-04 forms, patient information and

encounter forms

Excellent patient and customer service communication skills, both written and verbal

First Aid and CPR Certified

HIPAA certified

EDUCATION

University of Phoenix – Online

Bachelor of Science in Healthcare Management- March 2022 to June 2025

University of Phoenix - Online

Medical Records Diploma- November 2021

Brown Mackie College, Davenport, IA

Medical Assisting Diploma- January 2016

Medical Billing and Coding Diploma- December 2013

Honor Roll Student

WORK EXPERIENCE

John Deere PDC, Milan IL,-- Picker/Packer 8/2021-3/2022

Walmart Supercenter, Silvis IL – Bakery/Deli Clerk/Cashier 11/2018-1/2021

Integrative Pain Center, Rock Island, IL – Medical Assistant (externship) 11/2015-1/2016

QC Endoscopy, Moline, IL – Medical Assistant (externship) 7/2015-8/2015

CSL Plasma, Rock Island, IL-Medical Assistant (externship) 5/2015-6/2015

Quad Cities TAS, Davenport, IA – Inbound Customer Service. 7/2014-7/2014