Patient Care Quality Assurance

Felicia Gooding

Certified Nursing Assistant

252-***-**** ************@*****.*** Jacksonville, NC 28544 PROFESSIONAL SUMMARY

Dedicated and cooperative individual with natural ability to connect with people, offering extensive skills in providing compassionate care and support. Demonstrates strong empathy, patience, and persuasive communication, ensuring positive and collaborative environment. Adept at working seamlessly with diverse teams to enhance patient and customer well-being and comfort. Committed to delivering high-quality care through effective interpersonal interactions and genuine love for assisting others.

SKILLS

Patient care HIPAA compliance Vital signs monitoring Time management Feeding assistance Bathing assistance Patient transfers Multitasking and organization Critical thinking Flexibility and adaptability Team collaboration Complex Problem-solving Maintaining confidentiality Active listening Emotional support Attention to detail Compassion and empathy Problem-solving Conflict resolution Compassionate Adaptable Quality assurance Documentation expert EXPERIENCE

CNA, Jacksonville, NC

Caring 4 Life, January 2003-Present

• Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.

• Completed daily documentation and charts regarding patient care and input reports into practice databases.

• Prepared residents for meals and assisted with feeding.

• Utilized PPE appropriately and followed patient safety and infection control guidelines.

• Measured patient vital signs, recording body temperature, blood pressure, and heart rate.

• Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.

• Developed trusting relationships and provided emotional support to patients and families.

• Observed changes in patient status and response and immediately communicated concerns to nursing staff. CNA, Conway, SC

Agape Rehabilitation Center, June 2015-July 2018

• Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.

• Completed daily documentation and charts regarding patient care and input reports into practice databases.

• Prepared residents for meals and assisted with feeding.

• Utilized PPE appropriately and followed patient safety and infection control guidelines.

• Interpreted and explained medical instructions to patients and family members.

• Performed basic nursing procedures such as catheterization and wound cleaning and dressing changes.

• Demonstrated proficiency in patient transfer techniques using wheelchairs, gurneys and lifts.

• Administered medications according to physician's orders accurately and timely. CNA, Morehead City, NC

Wilson Home Care, March 2011-May 2014

• Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.

• Completed daily documentation and charts regarding patient care and input reports into practice databases.

• Prepared residents for meals and assisted with feeding.

• Developed positive relationships with residents by providing compassionate care.

• Respected patient privacy rights while providing care services.

• Recorded daily observations regarding patient condition in medical records.

• Administered medications according to physician's orders accurately and timely. EDUCATION

MEDICAL BILLING AND CODING IN BILLING AND CODING, NC Miller Motte Community College, May 2019

CNA IN STATE CERTIFIED CNA, NC

Caring 4 Life, March 2003

DOCTOR OF CRIMINAL JUSTICE (D.C.J) IN CRIMINAL JUSTICE, Elizabeth City, NC, US

Elizabeth City State University

CERTIFICATIONS

• CNA • Medical Billing and Coding

• First Aid & AED • CPR

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