Customer Service Risk Management
Resume:
Dorothy Lea Pierre-Louis Resume
**************@*****.***
Career Objective: To obtain a position in an organization that enhances my skills and knowledge in customer service, administration, and organizational leadership. Additionally, will provide experience and educational knowledge in the field of hospitality and that can help contribute to the overall success of the company.
Branch Support Specialist
West America Bank California
June 2022 to August 2023
• Corporate banking experience and working knowledge of the Bank's products and services, related processes, and regulations. Relevant branch sales and operations experience.
• Excellent communication and human relations skills, and the ability to maintain confidentiality. Strong communication, leadership, customer service, training and organizational skills.
• Address significant internal control/ risk management issues, set directions, communicate a proposed manner of resolution of internal control/ risk management issues and concerns that have a significant impact.
• Monitor compliance to relevant procedures whether internal
Event Manager
California Lifestyle Foundation - Fairfield, CA
November 2019 to April 2020
• Keeping the team informed, adhering to timelines, budgets, and appointments as well as keeping important documents and information organized.
• Communicate with the team and helps them understand the needs and wants of their clients.
• Organized in amplifying brand visibility, enhancing client and employee relations, and improved the organization's growth through events that effectively communicate business strategy and brand personality.
Branch Service Manager
HSBC Bank USA - New York, NY
June 2009 to December 2018
• Retail banking experience and working knowledge of the Bank's products and services, related processes, and regulations. Relevant branch sales and operations experience.
• Excellent communication and human relations skills, and the ability to maintain confidentiality. Strong communication, leadership, customer service, training and organizational skills.
• Address significant internal control/ risk management issues, set directions, communicate a proposed manner of resolution of internal control/ risk management issues and concerns that have a significant impact.
• Monitor compliance to relevant procedures whether internal or agreed external policies and trained new staff.
Front Desk Clerk
JP Pantzis Accounting Office
January 2009 to April 2009
• Answered correspondence and email from customers. Contacted customers for payment through the mail and telephone for disposition of accounts.
• Assisted associates and managers with research on tax projects and responses to inquiries from the IRS and state tax authorities.
• Refilled of files, prepped IRS notices, sorted state and federal tax returns.
Skills: High level of accuracy, detailed oriented, excellent time management skills, Word, Excel, and Outlook.
Education
Education: Bachelor’s Degree in Business Administration
New York City of Technology
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