Business Analyst Systems

Donald Eaton – Business System Analyst

**+ Yrs. of IT experience

*********@*******.***

Business Summary

Accomplished Business Analyst, skilled in achieving operational efficiency with business process improvement. Ability to interface with Technical and Non-Technical business partners

Technical Summary

Agile/Rally, Kanban Boards, Oracle Toad/SQL, XML/JSON, Remedy, Excel, Word, Metadata, Mainframe, GITBASH, Splunk commands for research, SNOW for Incident Tickets

Experience

DEV-SUPPORT Business Systems Analyst - FIS – ( 9/21 - still working)

Digitizing Banks – conversion of Bank Data, Logos, and Proxy settings into digitized format.

Kanban Boards

Writing Splunk commands to pull logs

SQL

GITBASH – writing git commands

Teams

Jira

Splunk Analytics - Pulling Production Splunk logs. Interpreting Splunk logs for end user consumption and problem resolution.

SNOW Analytics(ServiceNow) - Working Service Now Production Incident tickets, creating SQL to mine, and triage support tickets.

Business Systems Analyst at Bank of HSBC / NY – ( 6/21 to 8/21) Temp Job onboarded to update Run books

Updating Run Books

Agile/Rally. Attended daily Stand-up meeting

Business Systems Analyst at Florida Blue, contractor Claims Domain Keyword team - (7/19 to 6/20…contract ended due to COVID)

Business Analyst for Claims Keyword Modification Project to New Rules Engine

JSON modify Claims data, utilizing NotePad ++

Generated Toad/SQL for data mining existing Diamond Claims Rule Engine

Worked with IT and Line of Business SME’s to drive and identify Claims Rules eligible for migration to New Claims Rule Engine

Identify opportunities within the existing Diamond Claims Rule Engine to consolidate Business Rules

Created Data mapping documents of existing Diamond Rules to New Rules Engine. Source to target

Created test Scripts to validate Data mapping

Agile/Rally. Attended daily Stand-up meeting

Business Analyst at Bank of America, contractor Operational Data Store team - (1/18 to 2/19)

Business Analyst for Loan Origination System (LOS) migration project / Fiserv. LOS coming in house at BOA

Created and utilized Toad/SQL for data mining LOS

Touch Point meeting with Fiserv to Identify functional aspects of LOS, that would drive system requirements

Deep dive into Fiserv/Data dictionary and Metadata to understand database tables and constraints

Partnered with Business and Technical SME’s to resolve Business rules and Data type conflicts

Attended weekly JAD sessions to resolve customer concerns

Agile/Rally . Attended daily Stand-up meeting

Confirmed XML results, after system enhancements

Business Analyst at Bank of America, contractor Consumer Vehicle Lending Group team - (1/16 to 12/17)

Business Analyst for Consumer Vehicle Lending Group

Track, Reported and work Production issues using TFS (Team foundation server) injunction with Remedy, Root cause analysis

Created Toad/SQL for data mining issues

Worked with Business SME’s for problem resolution

Created Monthly Metrics to reflect Vehicle Sales information using MicroStrategy / eSmart

Agile/Rally created User stories. Attended daily Stand-up meeting

Business Analyst at Freedom Mortgage Lending Group, contractor - (4/15 to 7/15)

Business Analyst for Freedom Mortgage Lending Group

Track, Reported and work Production issues using TFS (Team foundation server) injunction with Remedy

Created Toad/SQL for data mining issues

Utilized Business Objects for Loan Reporting

Business Analyst at Bank of America, employee Early Project Engagement Group - (3/12 to 4/15)

Business Analyst for Early Project Engagement Group (EPE). The EPE team were guardians of the BOA Teradata Box.

EPE provided impact analysis for all user groups, that accessed the Teradata box. Performance Algorithms were invoked for all systems that access the box. Algorithms showing Runtimes,

And proper usage of tools and utilities, such as BTEQ and FASTLOAD

Engage Architecture and Project team members for technical and non-technical issues

DB2

Mainframe JCL, TSO, COBOL

Manager review comments – Mid Year review

Don was assigned to provide oversight to critical and high-risk projects. Through his leadership, he acted swiftly, effectively and was able to shore up project teams' missed impact gaps and bring them to closure.

Don's ability to pay attention to detail with keen insight and always think outside of the box have helped Don to perform his role well as a Lead analyst for high risk projects.

Business Analyst at BlueCross BlueShield, contractor Membership team - (9/11 to 3/12)

Business Analyst for Provider and Membership

Created Adhoc requests utilizing Toad/SQL

Worked with Business SME’s for problem resolution

Track, Reported and work Production issues injunction with Remedy

Programmer Analyst at Merrill Lynch, employee Wealth Management team - (10/00 to 8/11)

Programmer analyst Wealth Management

Duties included maintenance of financial applications

Applications supported Fund Agent, 529 College Enrollment, Mutual Funds

Worked with Business SME’s for problem resolution

SQL

DB2

IMS database

COBOL/JCL

TSO

Business Analyst at Danka, contractor - (2/00 to 8/00)

Business Analyst for Financial Project Group

Created Adhoc requests utilizing SQL

Worked with Business SME’s for problem resolution

Track, Reported and work Production issues

Programmer Analyst at BlueCross BlueShield, contractor Membership team - (10/94 to 1/00)

Programmer analyst Membership / MHS

Duties included maintenance of Membership and Provider systems

Worked RBMS online and batch

Worked with Business SME’s for problem resolution

IMS database

CICS

COBOL/JCL

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