Operations Manager

SONAY A. PARKER

313-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Self-motivated and highly focused individual with a distinguished work ethic and reliable perseverance.

Methodically detail-oriented employee on a mission to thoroughly complete tasks efficiently.

EDUCATION

Tennessee State University Nashville, TN

Bachelor of Business Administration—Marketing

RELEVANT EXPERIENCE

Amazon Clarksville, TN

Operations Manager- L4 June 2024-Present

Implemented process improvements that reduced operational costs by 10% while maintaining high-quality standards and customer satisfaction.

Achieved a 40% reduction in workplace incidents by promoting a culture of safety and conducting regular training sessions.

Optimized inventory turnover rates, achieving a 70% increase in inventory accuracy through enhanced tracking and forecasting methods.

Increased team engagement scores by 85% through targeted motivation and feedback initiatives, leading to lower turnover rates.

Collaborated with engineering and logistics teams to streamline processes, resulting in a 55% improvement in delivery rates.

Strong analytical skills with a data-driven approach to problem-solving. Committed to fostering a high-performance work environment and driving continuous improvement.

Home Health Aid Mount Juliet, TN

Assisted Care for Grandparents August 2024- May 2025

Prepared nutritious meals and assisted with feeding, adhering to specific dietary needs and restrictions.

Maintained a clean and safe home environment by performing light housekeeping, organizing medications, and reducing fall hazards.

Provided companionship and emotional support to promote mental well-being and reduce feelings of isolation.

Collaborated with family members and healthcare providers to develop and follow personalized care plans.

Cummins Incorporated Minneapolis, MN

Data Center and Marketing Intern June 2023-August 2023

Creation of Product Libraries for 9 individual regions which allowed easy access for Balance of Plant items

Support over 19 research teams in collecting and analyzing data

Collaborate with internal teams, including marketing, product development, and supply chain management, to ensure seamless service delivery and exceed client expectations

Meet with 9 region leaders to gather problems regarding the creation of a Product Library

Walgreens Pharmacy Nashville, TN

Pharmacy Technician December 2022-May 2023

Processed an average of 60 prescriptions per day with a 96% accuracy rate

Successfully assessed and confirmed insurance coverage for 20 patients monthly, optimizing cost-saving opportunities

Facilitated daily meetings with healthcare professionals, resulting in improved communication and enhanced patient care

Implemented a streamlined inventory management system, reducing discrepancies by 36% and ensuring efficient daily tracking

DTE Energy Detroit, MI

Marketing Specialist Intern May 2021-August 2021

Conducted in-depth research on competitors' Long-Term Generational plans, providing crucial insights that informed strategic decisions

Generated monthly reports and data summaries, facilitating team collaboration, and contributing to the successful completion of 3 individual projects

Developed a comprehensive Diversity, Equity, and Inclusion website, attracting 60 monthly visitors and fostering a more inclusive online presence for the company

Spencer Place- Adult Foster Care Home Detroit, MI

Assistant January 2018- August 2020

•Foster home for individuals with mental disorders seeking housing

•Prepared daily meals for members, ensuring they upheld nutrition

•Interacted with members to check-in on mental and physical states, as well as to serve as a companion

RELEVANT SKILLS

Microsoft Office with specialization in Excel

Website Development

Customer Service

Adaptability

Market Research

B2B & B2C Sales

Product Development

Presentations and Proposals

Account Management

Visual Merchandising

Social Media Marketing

Data Analyzation

VOLUNTEER WORK

Gleaners Food Bank Detroit, MI

Volunteer December 2017- December 2021

•Packed boxes of food to give to members of the community for the winter holidays

•Spread positivity and warmth to families in need

The Nashville Food Project Nashville, TN Volunteer June 2024-Present

Served in a community food project that brings people together to grow, cook, and share nourishing food. Assists in connecting people to nutritious food and to each other through vibrant agriculture projects, made-from-scratch meals, and food shared with local poverty-disrupting partners.

ACTIVITIES AND HONORS

Alpha Kappa Psi Professional Business Fraternity, Incorporated

Alpha Kappa Alpha Sorority, Incorporated

Adult and Pediatric First Aid/CPR/AED certified- American Red Cross

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