Technical Support System Administrator
Resume:
JEFF AUGELLO
COAL CITY, IL, ***** • ************@*******.*** 815-***-****
System Administrator
System Administrator IT Operations Network & Infrastructure Expert
Driving operational excellence through expert system management and innovative technical solutions.
I specialize in LAN, network administration, and system management with a strong focus on providing technical support and managing complex network infrastructures. Proficient in tools such as ServiceNow, Active Directory, and Office 365, consistently delivering reliable technical support and ensuring operational stability. Leverage technical expertise and critical thinking skills to enhance operational efficiency and facilitate technological advancements. Committed to maintaining robust IT environments that enable organizational success and growth. Core competencies:
LAN / WAN Network Administration Active Directory & Group Policy Management Office 365 & Microsoft 365 Administration ServiceNow IT Service Management Network Security & Firewall Configuration Virtualization Technologies (VMware, Hyper-V) Backup & Disaster Recovery Planning Windows & Linux Server Management Troubleshooting & Issue Resolution Hardware & Software Deployment Documentation & Process Optimization
EMPLOYMENT HISTORY
SYSTEM ADMINISTRATOR
Cox Automotive/Dealertrack/ LML Technologies Downers Grove, IL
•O365 Administration
•Azure Active Directory
•InTune Management
•On-Premises Active Directory user creations and account permissions management for over twenty thousand team members.
•On-Premises Exchange 2010 - 2019 management
•TEAMS/SharePoint support.
•Service Now.
•SalesForce Provisioning and administration.
•Provide technical support for internal and external customers using Windows and Mac OS.
•VMware management
•Proofpoint management.
•RightFax/eFax faxing solutions Administrator.
•Configure server and client machines for internal and external users.
•Configured laptops for remote users.
•Configured and maintain internal network.
•Managed and Maintain RSA and SafeNet VPN server.
•Managed online Desktop Streaming support.
•Collaborate with vendors for price and sales quotes.
•Recommend and purchase computer hardware and software.
•Evaluated and implement new products.
•Managed back-up and system recovery devices and media.
•Maintained inventory for hardware and software licenses.
•Provided weekly and quarterly department status reports.
•Provided detailed follow-up on call logs.
•Managed InterCall Conference Accounts.
•Maintained Blackberry Enterprise Server and users.
•Provide Android/iPhone support.
•Mobile Device Management (AirWatch) Administrator.
•Managed GoToMeeting/GoToAssist accounts and support.
•Basic VOIP support.
•BOX Management.
EQUIPMENT/INSTALLATIONS SUPERVISOR
LML Technologies Lombard, IL
Oversee daily operations.
Recommend and procure hardware and software.
Configured server and client machines for users.
Administered and maintain the network.
Provided user support.
Assess and integrate new products.
Developed departmental manuals.
Managed backup and recovery.
Support internal and external customers.
Maintained inventory of licenses.
Generated weekly and quarterly reports.
Follow up on call logs.
ACCOUNT MANAGER/NETWORK ADMINISTRATION
Independent Medical Billers
Plainfield, IL
•Set up and maintained in-house computer systems and peripherals.
•Provided technical support for remote users.
•Managed back-up and system recovery devices and media.
•Recommended and purchased computer hardware and software.
•Managed accounts for insurance billing for various doctor offices.
EDUCATION
BUSINESS ADMINISTRATION AND COMPUTER SCIENCE
Devry University-Illinois
Addison, IL
BUSINESS ADMINISTRATION AND COMPUTER SCIENCE
College of DuPage
Glen Elyn, IL
COURSES
WINDOWS SERVER 2012
Learning Tree
WINDOWS SERVER 2012 ACTIVE DIRECTORY
Learning Tree
INSTALLING AND MAINTAINING EXCHANGE 2010
Learning Tree
PLANNING, DEPLOYING AND MANAGING EXCHANGE SERVER 2013
Learning Tree
Windows PowerShell
Learning Tree
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