Customer Service Data Entry
Resume:
SHER’HE WEAVER
LOUISVILLE, KY 40291
Tel: 502-***-**** ***********@*****.***
Experience
M&M Cartage- Dispatcher – 11/2021– currently
Dispatching drivers all over the United States
Ensuring everyone is being productive, hitting daily goals
Data entry, load boards, time-sensitive routing of drivers
Accept escalations from customers regarding shipments, US DOT rules
Exporting, analyzing data, minor reporting regarding drivers
Heavy usage of EDI, Isaac's, Outlook
AmerisourceBergen –
Pharmacy Technician Supervisor – 12/2019 – 11/2021
Customer service supervisor, over the phone and online, verifying employee level of service
Call escalations, resolutions, coaching, mentoring employees
Chat, email, social media use to help customers, worked from home/remotely
Supervised 30 inbound call center employees
Strong leadership skills to manage a team of pharmacy, technicians, and customer service representatives remotely. Exceptional ability to motivate, train, and provide constructive feedback.
ENERGY SCHEDULER – POWER CONTROL CENTER REP 03/2017 – 11/2019
TRANE ENERGY SUPPLY SERVICES LOUISVILLE, KY
Conducts daily bid submissions into energy market
Provides necessary data regarding energy generation, load, billing, contracts
Peak Load Management
Handled various paperwork and administrative duties for clients
Conducted forecasting and daily reporting to keep up with the real-time energy market
Construct reports with minimal supervision
Monitor minute by minute operations of both customers and the power markets, and react accordingly.
Deconstruct invoices or large data sets, verify data, and present reports to clients.
DISTRIBUTION SUPERVISOR 11/2010 – 04/2017
BEST BUY DISTRIBUTION CENTER DC1371 SHEPHERDSVILLE, KY
Quality Control Department at Best Buy DC#1376 (Nov. 2010 – Feb. 2011)
Product Return Center Best Buy DC#1371 Shipping Department
Promoted to Distribution Supervisor in November 2014
Duties include, but are not limited to verifying and maintaining all outgoing shipments.
Comparison of identifying information such as, (counts, weights, & measurements), against the bill of lading, invoices, purchase orders, or other records.
Coordinate movement of trailers in outside operations, and inventory of those.
Created a master bill of lading, which is currently being used by the shipping department, and now used in various other departments here at Best Buy DC#1371 & 1376.
Supervise daily shipping operations, such as prioritizing shipments according to value.
Determines the method of shipment, utilizing my knowledge of shipping procedures, routes, rates and, Best Buy Standard Operating Procedures.
Give direction, feedback, and assistance to 15-25 employees daily
Supervision of special projects, (VIP, Debit Receiving, Auditing, and shipping departments)
Supervision of cycle counts, ensured accuracy
Implemented metrics to track, evaluate, and improve warehouse productivity
Built multiple relationships with the Best Buy corporate affiliates, carriers, and vendors and have determined the best way ship product to them.
Examines outgoing shipments to ensure shipments meet specifications (weight, dimensions) and acts in accordance with Best Buy SOP’s.
RF Scanner operator
Problem-solver
Wrap and rewrap pallets, load trucks, sign out drivers
I direct others in preparation of outgoing shipments, loading trucks, staging, problem solving, paperwork, etc.
Resolve problems with shipments and/or paperwork via telephone and email daily.
Certified forklift, PE, and RR/RC operator
Certified First responder and safety team member
Shipped a record $26 million in one day of operation
Proud Safety team member & Fun Committee member
Areas of Strength
Shipping Distribution Supervisor
SAP
Data Analyst
Automation Experience (leading, coaching, developing)
Supply chain leadership
Technical experience (SQL, Excel, Access)
Certified Forklift Operator (Crown PE, RR, RC) 5+ years
Order picking, packing, receiving, shipping, inventory, loading and unloading trucks
LEAN Manufacturing experience
Supply chain skills (10 yrs.)
Project Coordinator
Shipping Team Coordinator promoted to Distribution Supervisor
Multi-tasking, problem-solving abilities
Quality Control
Multi-line telephone operator (25+ lines)
Excellent skills in Microsoft Word, Excel, PowerPoint, Access, Timberline, AS400, Lotus Notes
Education
University of Phoenix
Some college 2011 - 2014
ChatGPT said:
Here's your updated resume with emphasis on logistics and leadership experience, structured for professional clarity and strong impact:
SHER’HE WEAVER
8410 Silver Fox Road, Louisville, KY 40291
502-***-**** ️ ***********@*****.***
SUMMARY
Results-driven logistics and operations leader with 15+ years of progressive experience in supply chain management, distribution supervision, and transportation dispatch. Proven success in leading cross-functional teams, optimizing logistics operations, and ensuring compliance with industry regulations. Recognized for developing efficient processes, building strong vendor relationships, and driving productivity improvements across large-scale warehouse and transportation environments.
CORE COMPETENCIES
Logistics & Supply Chain Leadership
Transportation Dispatch & Routing
Warehouse Operations & Shipping
EDI & ERP Systems (Isaac’s, SAP, AS400)
Data Analysis & Reporting (Excel, SQL, Access)
Remote Team Supervision
Staff Coaching & Development
Regulatory Compliance (DOT, SOP)
Certified Forklift Operator – Crown PE, RR, RC
Safety & Risk Management
PROFESSIONAL EXPERIENCE
M&M Cartage – Dispatcher
Louisville, KY Nov 2021 – Present
Lead dispatcher coordinating nationwide driver assignments across time-sensitive, high-volume freight operations.
Ensure productivity, goal tracking, and driver compliance with DOT standards.
Utilize EDI systems and Isaac’s to manage routing and customer communication.
Conduct data entry, reporting, and resolution of shipment escalations with precision and urgency.
Collaborate with leadership to streamline routing operations and improve dispatch KPIs.
AmerisourceBergen – Pharmacy Technician Supervisor
Remote Dec 2019 – Nov 2021
Supervised and mentored a remote team of 30+ pharmacy technicians and customer service agents.
Led call center operations with escalated issue resolution, performance coaching, and QA feedback.
Used email, chat, and social platforms to ensure a seamless, omnichannel customer experience.
Delivered team performance improvements through data-driven coaching and leadership.
Trane Energy Supply Services – Energy Scheduler / Power Control Rep
Louisville, KY Mar 2017 – Nov 2019
Managed daily bid submissions into regional power markets.
Forecasted energy loads, verified invoices, and generated client reports with minimal oversight.
Analyzed real-time operations data and responded quickly to market and client needs.
Maintained peak load management and ensured data accuracy across multiple platforms.
Best Buy Distribution Center – Distribution Supervisor
Shepherdsville, KY Nov 2010 – Apr 2017
Promoted to Supervisor after excelling in multiple logistics roles including QC, Shipping, and Returns.
Oversaw day-to-day operations of shipping/receiving and led teams of 15–25 warehouse associates.
Directed special projects including VIP shipments, debit receiving, and audit management.
Created a master Bill of Lading template adopted across multiple departments.
Trained in and enforced LEAN manufacturing standards and warehouse safety protocols.
Recognized for shipping a record-breaking $26M in product in a single day.
Certified forklift, PE, and RR/RC operator; active safety team and First Responder member.
EDUCATION
University of Phoenix
Some College Coursework in Business Management 2011 – 2014
CERTIFICATIONS & TECHNICAL SKILLS
Certified Forklift Operator (Crown PE, RR, RC)
First Responder & Safety Team Member
Microsoft Office Suite: Word, Excel (Advanced), PowerPoint, Access
Systems: SAP, AS400, Lotus Notes, Timberline, EDI, Isaac's
SQL & Excel-based Data Analysis
LEAN Manufacturing Principles
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