Customer Service Team Member

AC

ALEXANDRA CORREA

************@*****.*** 773-***-**** Chicago, IL 60641

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

POS systems

Customer Service

Cash handling

Credit and cash transactions

Cash drawer balancing

Payment processing

Issue resolution

Staff mentoring

Customer assistance

Amazon Skokie, IL

Warehouse Associate

01/2023 - Current

Packed and labeled merchandise to prepare for loading and shipment to customers.

Used pallet jacks to move items to and from warehouse locations. Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.

Packed materials and items in designated crates and boxes and properly sealed and labeled crates.

Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.

Zeigler Auto Hoffman Estates, IL

Cashier

05/2022 - 07/2023

Operated cash register or POS system to receive payment by cash, check and credit card.

Accepted cash and credit card payments, issued receipts and provided change.

Answered customer questions and provided store information. Helped customers find specific products, answered questions and offered product advice.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Worked closely with front-end staff to assist customers. Trained new team members in cash register operation, stock procedures and customer services.

Directed trash removal and sanitation procedures to keep aisles and register area organized.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support Summary

Skills

Experience

or assistance with product and service transactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Dennys Restaurant Norridge, IL

Host

11/2017 - 07/2019

Greeted guests and gathered information to seat groups or place on waitlist.

Answered telephone to provide dining information and take reservations. Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

Resolved customer service and food-related issues to maintain guest satisfaction.

Notified server after seating parties in section to facilitate prompt service. Offered seating and other special accommodations to customers according to preferences and dining area volume.

Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.

Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.

Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

City Colleges of Chicago - Wilbur Wright College Chicago, IL CNA

Expected in 12/2023

Von Steuben High School Chicago, IL

High School Diploma

06/2019

Education and Training

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