Scrum Master Business Analyst

BHAKTI

HONMUTE

Business Analyst/Scrum Master Agile Environment Expert

Results-driven and innovative Consultant with over 10 years of experience as a Business Analyst/Scrum Master across diverse industries, including banking, insurance, telecom, automotive, and healthcare. Adept in ITIL processes such as service level management, change/incident management, and demand management. Proven ability to manage and deliver multiple business and operational projects effectively, ensuring alignment with organizational goals. Brings substantial expertise in the Scaled Agile Framework (SAFe) and Software Development Life Cycle (SDLC), enabling consistent delivery of high-quality project and product outcomes. Skilled in collaborating with cross-functional teams to develop, document, and implement process improvements. Demonstrated strength in solutions-driven documentation and stakeholder engagement to drive innovation and efficiency. PROFILE SUMMARY

PROFESSIONAL SKILL

Requirement Elicitation

Agile/Scrum (Sprint and Kanban board)

Business Artifacts Documents

Transforming requirements into Documentation

Stakeholder Management

Project Management/Delivery

Teamwork, Leadership

PI planning, Release coordinator, JIRA Align

Software Testing—Functional, UAT

Designing Mock-ups, prototypes, and Wireframes

Documentation, Reports/Dashboard & Tech-writer across multiple domains

Ability to ask incisive questions

ITIL—ITSM, CSA, HRSD, SPM

Jira & ServiceNow: User Story/Epic/Theme

Scrum Master

TECHNICAL SKILL

Phone: +91-890*******

Email: **********@*****.***

WORK HISTORY

Service Now Business Analyst/Scrum Master Apexon (Client- Stellantis - Automobile) (Dec 2022- Present) Determine and define business needs and global requirements to develop and continue the growth of a multi instance ServiceNow environment with primary focus on the ITSM process As part of onsite client-facing team, work closely with ServiceNow functional team to lead and drive solution design sessions for assigned ServiceNow applications Develops use cases, process diagrams, and requirements documentation using stories and scrum tasks in ServiceNow (Implementation Hub)

Document and map current ITSM processes and perform gap analyses against desired or best practice, preferably using industry-standard techniques and frameworks such as Lean and ITIL Work closely with process owners and request type owners to elicit and agree requirements for request workflows and IT self-service on ServiceNow instance

Facilitated the implementation of Agile best practices and Scrum ceremonies, improving team performance. Streamlined the process of requirements gathering from both technical and business stakeholders, shortening project initiation timelines

Led the design and implementation of a roadmap for a large-scale application delivery project, increasing customer satisfaction

Maintain the prioritized backlog of user stories, features, and defects using Jira. Evaluate and adapt new technologies to address changing industry needs SDLC Methodologies: Agile, Scrum, Waterfall

Test Tool: Test Rail, Jira

Documentation Architecture: DITA, XML, HTML

Documentation Tool: Oxygen, Confluence, WPS Office UML Tool: Visio, Lucid Chart

Project Management: Jira, TFS, YouTrack

Content Management: Confluence, Drupal, Wordpress

Version Control: Tortoise SVN, Git Hub

Screen Cature: Snagit Editor, Snipping, Greenshot

Review Tool: Sharepoint, Online Review Tool

Database: SQL Server

Ticketing Tool: Remedy, ServiceNow

Business Analyst Abacus Services (Banking) (Aug 2015 - Oct 2016) Interview clients to analyze their requirements, recommend and design process improvements to their existing processes and operational procedures

Functional Requirement and design documentation using UML, Use Cases, Sequence diagrams, Class diagrams Collaborate with product and content experts, and get a detailed understanding of the features and discuss the priorities

Conduct deep-dive sessions to develop stakeholder engagement Worked on MySQL and SQL servers to help the Product Management team ensure that client requirements are achieved

Walked through your user stories to Product Management, Devops and QA teams and provided clarifications Assisted the Business and configuration team with scheduling/completing customer-specific requests and managing requirements via Jira/Team foundation server

Shoulder SCRUM Master responsibilities

Project Analyst/Incident Manager Accenture Services (Insurance) (Feb 2014 - Jun 2015) Create templates and layouts for structuring new technical documentation Review and edit the troubleshooting guides

Manage the production and publishing of the documentation Collaborate with product and content experts, and get a detailed understanding of the features and discuss the priorities Manage and prepare the action plan &reports, based on the incidents, responsible to plan and manage the Sprints by resolving the incidents as per SLA (ITIL)

Analyzed reports and database to identify inconsistencies and ensured adequate implementation of the new system Sr. Analyst Dell International Services (Dec 2016 - Oct 2020) Conduct business process analysis and identify critical issues and gaps for an established organizational process Develop a roadmap for short and long-term work, manage prioritization, and monitor the work to meet objectives Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions Worked closely with the development and functional teams during system testing and user acceptance testing phases, reviewed test plans and test cases

Created and tracked user stories and prioritized the backlog for continuous delivery Executed projects through the entire SDLC from gathering requirements, designing, developing, testing, deploying and support phases

Jr. Business Analyst Aadya Web Innovations (Nov 2011 - Jan 2014) Interview clients to analyze their requirements, recommend and design process improvements to their existing processes and operational procedures

Performed Data mapping, logical data modeling, created class diagrams and ER diagrams Wrote BRD, FRD, use cases, test scenarios, test cases for testing the functional and non-functional aspects EDUCATION

BE IN CSE

DIPLOMA IN CT

Shivaji University, Maharashtra, India

Maharashtra State Board of Technical Education, India Assistant Consultant Tata Consultancy Service (Telecom) (Feb 2021 - Nov 2022) Translate stake-holder requirements into different tangible deliverables such as use cases, user stories, workflow / process flow diagrams, data flow / data model diagram Facilitate wire frame creation & final design of the system's UI Work in a scrum team environment and participate in backlog review and sprint planning sessions, following agile methodology

Prepare User Guides such as Installation, Operations and Maintenance, Introduction and Release Notes for the respective target audience

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